Irish-English Customer Support Expert Lisbon-Based Role with Relocation

Hiring International Academy; Thurles; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading digital bank is looking for an Operations Customer Expert to provide exceptional support for Irish English-speaking clients in Lisbon. Candidates should have customer service experience, effective communication skills, and an understanding of the Irish culture to resolve issues efficiently. Join a dynamic team and enjoy benefits like private health insurance, meal allowances, and relocation support.

Benefits

Private health and dental insurance

Generous meal allowance

Holiday and Christmas bonuses

Vacation days and public holidays

Comprehensive relocation support

Qualifications

• Minimum 12 months experience in customer support for Irish English-speaking clients.
• Solid experience in handling complaints and fraud investigations.
• Excellent English communication skills with a deep understanding of Irish culture.

Responsibilities

• Provide support to customers via phone, email, and chat.
• Manage complex cases and resolution processes.
• Play a key role in fraud investigations and complaint resolutions.

Skills

Customer service

Problem-solving

Communication

Empathy

Job description

Operations Customer Expert Irish English Market | Lisbon, Portugal

Ready to elevate your career with one of the UKs most innovative digital banks? Join a fast‑paced, tech‑driven team in sunny Lisbon and make a real impact by delivering exceptional customer support to Irish English‑speaking clients. This is more than just a job – it’s a chance to grow professionally, embrace new challenges, and enjoy life in one of Europe’s most vibrant cities.

About The Role

As an Operations Customer Expert, you’ll be the go‑to person for customers reaching out via phone, email, and chat. Your goal? Solve problems swiftly and empathetically, support fraud investigations, and handle disputes and complaints with the utmost professionalism and care.

What You’ll Do

• Provide top‑notch support to customers, aiming for first‑contact resolution across all channels.
• Manage complex cases from start to finish, building trust and representing the brand with pride.
• Play a key role in fraud investigations, chargebacks, and complaint resolutions accurately and fairly.
• Identify vulnerable customers and ensure they get the help they need by escalating when appropriate.
• Share your insights and feedback with your team to drive continuous improvements.
• Stay adaptable and responsive in a dynamic, evolving environment.

What We’re Looking For

• Minimum 12 months experience in the Irish job market or supporting Irish English‑speaking customers in banking or payment‑related support.
• Solid experience handling complaints, fraud, and disputes (Mastercard/Visa knowledge is a big plus).
• Excellent English communication skills with a deep understanding of Irish culture (C1 level minimum).
• A proactive, empathetic approach to customer service combined with strong problem‑solving skills.

Training & Onboarding

• 12 full days of paid, comprehensive training including product knowledge, software tools, customer interaction skills, and real‑world practice.
• Successful completion leads to a formal employment contract – your new career starts here!

Working Conditions & Perks

• Location: Onsite in a modern Lisbon office, in the heart of the vibrant Parque das Nações district.
• Hours: 40 hours/week with flexible rotating shifts to cover 24/7 customer needs.
• Contract: 12 months initial term, with excellent potential for permanent employment after 2 years.
• Benefits: Private health and dental insurance starting immediately after contract signature; generous meal allowance via prepaid card; holiday and Christmas bonuses paid monthly to boost your earnings; 22 vacation days annually, plus Portuguese public holidays; comprehensive relocation and accommodation support included.

Why Lisbon?

Imagine working where the sun shines most days of the year, with access to stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle. Lisbon offers an unbeatable mix of professional growth and life enjoyment – your perfect work‑life balance.

Apply Now

Send CV to: [e-mail]

Connect on LinkedIn: Vishaya R. Doerga