Investor Services Lead: Client Delivery & Risk

State Street; Dublin; On-site; EUR 65,000 - 90,000; Full time

Job summary

State Street in Dublin is seeking an Investor Services Senior Associate to oversee the day-to-day delivery of investor servicing activities, ensuring high standards of client service, operational excellence, risk management and regulatory compliance. The role acts as a key escalation point for investor, client and team queries while supporting Associate development and continuous process improvement.

State Street Ireland requires a degree in Finance or related field and experience in fund

Qualifications

• Degree in Finance, Business or related discipline, or equivalent relevant work experience.
• Fund Administration experience, preferably Hedge Transfer Agency, with supervisory experience.
• Proven experience reviewing operational work and managing competing priorities.
• Strong client service, organisational and problem-solving skills.
• Ability to work effectively under pressure and meet tight deadlines.

Responsibilities

• Provide day-to-day supervision of Investor Services A1s and A2s, ensuring deliverables are completed in line with internal controls.
• Identify daily team priorities, assign work effectively and ensure tasks are completed on time.
• Support day-to-day performance management through regular one-to-one meetings, goal setting and annual reviews.
• Perform review activities across trade, cash, end-of-day activity, reporting checklists and online e-checklists.
• Monitor team activity across shared mailboxes and provide support on queries as required.
• Manage day-to-day client relationships and elevate issues to the Manager where appropriate.
• Serve as an escalation point for technical and client queries, supporting timely service to investors.
• Liaise with AML team to review and monitor anti-money laundering documentation.
• Promote risk awareness within the team and act as a role model for strong control practices.
• Identify opportunities to improve productivity through process improvements and automation.
• Contribute to department-wide training by drafting and delivering training materials.

Skills

Team supervision

Performance management

Client service

Problem-solving

Under pressure

Education

Degree in Finance, Business or related discipline

Job description

State Street in Dublin is seeking an Investor Services Senior Associate to oversee the day-to-day delivery of investor servicing activities, ensuring high standards of client service, operational excellence, risk management and regulatory compliance. The role acts as a key escalation point for investor, client and team queries while supporting Associate development and continuous process improvement.

State Street Ireland requires a degree in Finance or related field and experience in fund