Information Officer (Citizen's Information, Bantry) - CE Scheme - West Cork Training & Developm[...]

West Cork Training & Development Scheme Ltd; West Cork; On-site; EUR 25,000 - 30,000; Full time

Job summary

A regional training organization in West Cork is seeking an Information Officer to provide support and accurate information to clients. The role involves client advocacy and participation in training sessions. No prior experience is necessary as training will be provided. Candidates should be linked to qualifying social welfare payments and have good communication skills.

Qualifications

• No experience necessary; training provided.
• Eligibility linked to social welfare payment.

Responsibilities

• Provide accurate information to queries.
• Advocacy support for clients.
• Assist with outreach information clinics.
• Participate in training sessions.
• Administrative work involved.

Skills

Communication skills

Teamwork

Confidentiality

Job description

Information Officer (Citizen's Information, Bantry)

West Cork Training & Development Scheme Ltd

Ref: CES-2419625

CITIZENS INFORMATION, New Street, Bantry, Co. Cork, P75 C651

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.

Overview

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Duties

• Provide free accurate and up to date information in response to queries and keep records in line with CIS policies and procedures.
• Provide advocacy support to clients.
• Assist with the provision of outreach information clinics.
• Participate in training.
• Work as part of a team. Administrative work also involved.
• Respect and maintain the confidentiality policy of the service.
• In-house training is provided including Information Advice and Advocacy, Welfare Rights (QQI), Essential Training for Information Providers, Customer Service and Reception Skills and Cybersecurity Awareness, to name a few.

Contact [e-mail] 027 52374

Application Method

Please apply to this vacancy by the following means:

#CES-2419625 - Information Officer (Citizen's Information, Bantry)

Is an online identity service used by Jobs Ireland that enables clients to access state-provided online services in a safe and secure manner. By clicking Continue you will be redirected to the MyGovID login page to login or create a basic account to register.

This programme is for jobseekers that are in receipt of a qualifying social welfare payment and those transferring from a social welfare scheme. Full eligibility details are available here

To register your interest, take note of the scheme reference number and contact an Employment Personal Advisor in your local Intreo Office