Hybrid Cork Associate Customer Success Manager — ESOP

Teamwork.com, Ltd.; Cork; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

A collaborative software company is seeking an Associate Customer Success Manager in Cork to support customers in realizing value from their platform. You will drive customer engagement through proactive outreach and data insights. The position requires strong communication skills and a passion for customer success. This role offers competitive compensation and benefits, including employee share options and generous vacation from day one.

Benefits

Employee Share Options (ESOP)

Competitive salary & OTE

Up to 30 days vacation from day 1

Pension benefit

Health plans and wellbeing programs

Give Back program

Ministry of Happiness social club

Educational resources and allowance

Qualifications

• 1 - 3 years of experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Comfortable engaging with a large number of customers.

Responsibilities

• Conduct proactive outreach and run digital success campaigns.
• Engage directly with customers to provide guidance.
• Capture and document customer feedback for improvements.

Skills

Data-driven approach

Excellent communication skills

Empathy

Relationship-building

Analytical skills

Organised and detail-oriented

Tools

HubSpot

Job description

A collaborative software company is seeking an Associate Customer Success Manager in Cork to support customers in realizing value from their platform. You will drive customer engagement through proactive outreach and data insights. The position requires strong communication skills and a passion for customer success. This role offers competitive compensation and benefits, including employee share options and generous vacation from day one.