Housing Case Worker Family Hub Closing Date 28.11.25

Crosscare Irish Diaspora Support Project; Dublin; On-site; EUR 34,000 - 49,000; Full time

Job summary

A leading social care organization in Dublin is seeking a Housing Case Worker to provide essential support to individuals and families in securing housing solutions. The successful candidate will have a minimum Level 7 Degree and practical experience in dealing with homelessness. Responsibilities include assisting residents with tenancy agreements and liaising with external partners. This is a full-time, permanent role with a salary range of €34,313- €48,240 based on experience.

Benefits

Competitive salaries

Generous annual leave

Training and Development Programmes

Employee Assistance Programme

Digital Doctor Service

Competitive pension plan

Bike to Work Scheme

Qualifications

• Minimum Level 7 Degree in Social Care, Social Studies, or related fields.
• Experience in the area of homelessness and housing is essential.
• Good knowledge of Housing Assistance Payment and tenancy agreements.

Responsibilities

• Admit residents and provide full induction.
• Assist residents in finding suitable housing options.
• Liaise with external service providers.

Skills

Good time management

Organisational skills

Knowledge of Rebuilding Ireland

Knowledge of Children’s First & Child Protection

Ability to manage complex situations

Education

Minimum Level 7 Degree

Professional Diploma in Housing Studies

Job description

Position: Housing Case Worker

The Employer

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Location

Family Hub, Drumcondra

Work Schedule

Full Time 38.5 Hours per week, 7 day rota (including evening & weekends – Days)

Contract

Permanent

Salary

€34,313- €48,240 DOE

Reporting to

Manager / Deputy Manager

The Role

Housing Case Worker

General Responsibilities

• Admit residents/families to the service, ensuring they are provided with a full induction and welcome
• Complete a comprehensive assessment where required with an allocated case load of residents & to identify each individuals/families appropriate housing option.
• Provide support to residents to establish tenancies by assisting them to identify suitable properties. This may include tasks such as searching relevant press publications and websites, contacting and visiting landlords and letting agencies.
• Arrange and accompany residents/families to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
• Assist residents & families to understand and complete their Housing Assistance Payment (HAP)
• Assist residents & families to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
• Accompany the residents/families to the tenancy signing
• Refer each client to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
• Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
• To identify blocks and barriers to residents, accessing suitable housing options and report on these as requested. Also to highlight external policies issues as they arise.
• To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
• To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy Project leader/key workers in order to ensure effective working relationships.
• To cover the floor as required.

Education Requirements

• Minimum Level 7 Degree (not component) Qualification awarded by the National Qualifications Framework (NQF) QQI e.g. Social Care, Social Studies, Social Policy, Social Science
• Addiction Studies (full degree only)
• Professional Diploma in Housing studies (level 8 awarded by IPA.)
• 5 years employment in a directly transferable post plus DCU Homeless Intervention & Prevention course or DCU Care & Case Mgmt course.
• External candidates- A minimum of 1 year working in the area of homelessness & housing
• Good time Management and organisation skills
• Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
• Ability to work on a roster that includes evening and weekend work in a residential setting.
• Awareness of the issues arising for residents/families moving into their own independent tenancy.
• Experience of managing complex and challenging situation in a client based service.
• Knowledge of Children’s First & Child Protection
• 5 Years Employment In a Directly Transferable post plus Level 7 Or 8 Addiction Studies Component Course And demonstrable Professional Development Training As Detailed Below: TCI, Mental Health, First Aid/CPR/AED, PASS, Counselling, Motivational interviewing, ASIS, & HNA/ Case Management

Experience

Internal Candidates- A minimum of 6 months relevant employment working in Crosscare homeless services.

Benefits

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

More About Us

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262). Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process

To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is November 28th 2025

Garda Vetting will apply to this role

Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you

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