Hotel Receptionist

Fota Island Resort; Carrigtwohill; On-site; EUR 40,000 - 60,000; Full time

Job summary

A luxury resort in Carrigtwohill, Ireland is seeking a team member dedicated to providing exceptional guest service. The role involves creating a first-class impression, managing guest requests, and developing a thorough knowledge of the resort's facilities. Ideal candidates will have strong customer service skills, experience in a similar role, and a hospitality diploma preferred. Staff benefits include educational programs, dining discounts, and wellness days.

Benefits

Company Funded Educational Programs

Discount on Dining options up to 50%

Reduction on accommodation for family and friends

Discount for Spa treatments and products

Wellness Days

Employee Assistance Program

Use of Health Clubs

Staff Dining Facilities

Staff Parking

Qualifications

• Fluent English is essential.
• Previous experience/training in a similar role is desirable.
• Grooming must meet excellent standards.

Responsibilities

• Build knowledge of the Resort's facilities.
• Create a 5-star first impression.
• Handle guest requests and front desk requirements.

Skills

Fluent English

Excellent Customer Service Skills

Report Writing

Data Analysis

Strong Administration Skills

Excellent Oral Communication

Excellent Written Communication

Intermediate Computer Skills

Education

Leaving Certificate or equivalent

3rd level Hospitality Diploma preferred

Tools

Opera system

Job description

Overview

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.

Staff Benefits

Staff Benefits Include:

• Company Funded Educational Programs
• Discount on Dining options of up to 50%
• Reduction on accommodation for family and friends
• Discount for Spa treatments and products
• Wellness Days
• Employee Assistance Program
• Use of Health Clubs
• Staff Dining Facilities
• Staff Parking

Requirements

• Fluent English
• Knowledge of Opera system desirable
• Excellent Customer Service Skills
• Report Writing, Data Analysis and strong Administration Skills
• Previous Experience/Training in a similar role is desirable
• Excellent Oral and Written Communication
• Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred
• Intermediate Computer Skills
• Excellent Grooming

Role expectations

This role requires the ability to build and grow their knowledge and understanding of every aspect of the Resort's facilities whilst creating a 5 star first impression. They must also deal with all the Guest requests and Front Desk requirements. The ideal candidate must possess the ability to anticipate the guest needs and deal with it accordingly.

If you are seeking a rewarding career that involves first rate training and education, mentoring and development, attractive compensation, and inspiring rewards and recognition, consider joining The Fota Collection.