Hotel Duty Manager

Grand Hotel Malahide; Malahide; On-site; EUR 40,000 - 55,000; Full time

Job summary

A prestigious 4-star hotel in Malahide is seeking an experienced Duty Manager to oversee daily operations and ensure exceptional customer service. The ideal candidate will have a minimum of 2 years of duty management experience and a proven ability to enhance hotel operations. Flexible working shifts are required. Attractive perks include competitive salary, meals on duty, and discounts for staff and family.

Benefits

Competitive salary & flexible working arrangements

Meals on duty

Staff, family & friends discounts

FBD Insurance 15% Discount

Employee Assistance Programme

Bike to Work Scheme

Complimentary access to Gym & Leisure Facilities

Refer a Friend Scheme

Discounted Dry Cleaning Scheme

Cash Saving’s Scheme

Reward & Recognition Programme

Qualifications

• Minimum of 2 years’ previous duty management experience in a hotel.
• Ability to demonstrate contribution to quality and operations in a busy 4* hotel.
• Flexibility around working shifts.

Responsibilities

• Oversee day to day operations of the hotel when on duty.
• Ensure appropriate levels of customer care are delivered at all times.
• Monitor adherence to SOPs and service standards.
• Hold daily briefings with Heads of Departments.
• Plan and manage holidays and provide holiday cover.

Skills

Hospitality management

Customer service

Team leadership

Operational management

Job description

Overview

Duty Manager - 4* Grand Hotel, Malahide. Now under the management of FBD Hotels & Resorts, an excellent opportunity has arisen for an experienced hospitality professional to join our Management team as Duty Manager. The ideal candidate will have a minimum of 2 years’ previous duty management experience in a hotel and will be able to demonstrate how they have contributed to running and improving the quality and operations of a busy 4* hotel. This role will require flexibility around working shifts (early and late shifts).

Responsibilities

• To oversee day to day operations of the Hotel when on duty.
• To ensure appropriate levels of customer care are delivered at all times.
• To ensure a consistent standard of presentation in all areas.
• To ensure SOPs are adhered to and service standards are consistent at all times.
• To ensure there is effective and appropriate supervision in areas of responsibility at all times.
• To hold daily briefings in areas of responsibility to ensure effective communication with HODs.
• To oversee and monitor daily staff levels in assigned Departments of the Hotel.
• Help plan and manage holidays and provide holiday cover for the HODs.
• Implement training as required as per the SOPs and to grow the team reporting directly to you.

Perks

• Competitive salary & flexible working arrangements.
• Meals on duty
• Staff, family & friends discounts across the FBD Hotels Group for Employees and Family & Friends
• FBD Insurance 15% Discount
• Employee Assistance Programme
• Bike to Work Scheme
• Complimentary access & use to our award winning Gym & leisure Facilities- The Arena Fitness & Health Club.
• Refer a Friend Scheme - earn up to €300 reward per referral.
• Discounted Dry Cleaning Scheme.
• Cash Saving’s Scheme
• Reward & Recognition Programme