Hospitality Manager

Carrigaline Court Hotel & Leisure Centre; Carrigaline; On-site; EUR 30,000 - 40,000; Full time

Job summary

A local hospitality establishment in Carrigaline is seeking a manager responsible for ensuring efficient staffing and smooth operation of services. You'll oversee staff performance, uphold company policies, and maintain high standards of customer care. The ideal candidate will have strong leadership skills and a commitment to customer satisfaction.

Responsibilities

• Ensure the premises is sufficiently staffed.
• Ensure all staff are on duty on time.
• Ensure all company policies are adhered to.
• Communicate with employees, HR and Management.
• Ensure that rosters are prepared and posted.
• Build an ethos of friendliness and cooperation.
• Motivate staff to maximize performance.

Job description

Responsibilities

• Ensure the premises is sufficiently staffed.
• Ensure all staff are on duty on time.
• Ensure all company policies in relation to staff employment rules are adhered to, including disciplinary, grievance, etc.
• Communicate with employees, HR Dept and Senior Management on issues such as staff performance, customer care, timekeeping, quality of work, etc.
• Ensure that rosters are prepared, agreed and posted a week in advance.
• Ensure that the company's policies in relation to bullying, sexual harassment and smoking are prominently displayed at all times.
• Build an ethos of friendliness, presentation of staff, customer care, hygiene and cooperation within the store, organising training or retraining where necessary.
• Seek advice and guidance in the area of labour legislation before taking action which could compromise the company.
• Motivate staff as you see fit in order to maximize their performance and their enjoyment in the work they do.

Daily duties

• To ensure the smooth running of the shift.
• To ensure the premises is fully prepared for service.
• To ensure service is efficient, with the minimum of fuss and delay and to the required standard.
• To organise and partake in stocktaking on a regular basis.
• To undertake any other managerial duties which may arise from time to time.
• Where applicable to take responsibility for security aspects of the store including opening and closing of premises at prescribed times.
• To maintain a positive attitude with staff and customers alike.
• To follow all standards which have been implemented in the premises.
• To ensure the guest is satisfied with the service and product provided.
• To maintain the Restaurant & surrounding areas to high level of cleanliness.
• To deal with customer enquiries & complaints.
• To have an in-depth knowledge of all company facilities available.
• To communicate all company facilities & services to guests.
• To ensure a high level of personnel hygiene & grooming.
• To follow all standards towards service excellence implemented within the Departments.