Horticultural Technician

Universal Floral; Dublin; On-site; EUR 27,000 - 38,000; Full time

Job summary

Universal Floral in Dublin is seeking a motivated Horticultural Technician to deliver and maintain interior landscaping across client sites. You will care for plants, monitor health, perform replacements and ensure high presentation standards on each site.

You will act as a primary client contact, respond to queries, and provide improvements to plant performance and aesthetics while maintaining safety standards and accurate records.

Qualifications

• Qualification in horticulture with relevant experience, or at least four years' practical experience in a maintenance or similar operational role.
• Advanced knowledge of plant care, pest control and interior landscape management.
• High attention to detail with a strong quality mindset.
• Confident communicator with experience dealing directly with clients.
• Ability to work independently and manage time effectively.
• Full, clean EU driving licence.

Responsibilities

• Deliver high-quality maintenance visits including watering, feeding, pruning, cleaning and plant care.
• Monitor plant health and identify pests, disease, irrigation issues or environmental concerns.
• Carry out authorised replacements and ensure planting meets Universal Floral quality standards.
• Maintain planters and surrounding areas to an exceptional presentation standard.
• Identify opportunities to enhance plant displays and overall site quality.
• Act as a key point of contact on client sites, representing the company to a high standard.
• Respond to client queries in a timely, knowledgeable and courteous manner.
• Provide updates and recommendations to improve plant performance or aesthetics.
• Build positive working relationships with clients to support retention and service excellence.
• Record all maintenance activities accurately using company systems.
• Identify service gaps, risks or improvement opportunities and report these clearly to the Dublin operations team.
• Follow up on issues and ensure timely resolution.
• Escalate plant health concerns or site-specific challenges as they arise.
• Work safely at all times following all policies, risk assessments and PPE requirements.

Skills

Plant care

Pest control

Interior landscape management

Client communication

Time management

Attention to detail

Independent worker

Driving licence

Education

Horticulture qualification

Job description

Founded in Dublin in the 1960s by Noel Caffrey and proudly passed down through generations, the Universal Floral family business has built a strong reputation for transforming workplaces across Ireland and beyond. We work with organisations to create environments that are more productive, welcoming, and sustainable - bringing everyday spaces to life through thoughtful, nature-led design.

As we continue to grow, we’re looking for talented individuals to join our team. You’ll be part of a company that blends decades of experience with fresh thinking, delivering biophilic design solutions ranging from vibrant office planting to striking roof gardens and living walls. If you’re passionate about creating inspiring spaces and want to contribute to a business with deep roots and a forward-looking vision, we’d love to hear from you.

Our Horticultural Technicians are responsible for delivering and upholding exemplary interior landscaping maintenance standards across Universal Floral client sites in and around Dublin. Combining technical expertise, attention to detail and a commitment to excellence, this role ensures optimal plant health, visual impact and client satisfaction, helping our clients realise the full value of beautifully designed, plant-filled spaces.

At Universal Floral, we believe that thoughtfully designed planting does more than just enhance aesthetics, it transforms workplaces. Our installations improve employee wellbeing, boost productivity, elevate brand perception, and create more welcoming, inspiring spaces for both employees and visitors.

Key Responsibilities

Maintenance Service & Quality Standards

• - Deliver high-quality scheduled maintenance visits including watering, feeding, pruning, cleaning and detailed plant care to our clients.
• - Monitor plant health and proactively identify pests, disease, irrigation issues or environmental concerns.
• - Carry out authorised replacements and ensure all planting consistently meets Universal Floral quality standards.
• - Maintain planters and surrounding areas to an exceptional presentation standard.
• - Identify opportunities to enhance plant displays and overall site quality.

Customer Service and Client Engagement

• - Act as a key point of contact on client sites, representing the company to a high standard.
• - Respond to client queries in a timely, knowledgeable and courteous manner.
• - Provide updates and recommendations where appropriate to improve plant performance or aesthetics.
• - Build positive working relationships with clients to support retention and service excellence.

Reporting and Operational Communication

• - Record all maintenance activities accurately using company systems.
• - Identify service gaps, risks or improvement opportunities and report these clearly to the Dublin operations team.
• - Follow up on any issues and ensure timely resolution.
• - Escalate plant health concerns or site-specific challenges as soon as they arise.

Health, Safety and Compliance

• - Work safely at all times in accordance with company policies, following all method statements and risk assessments, identifying hazards and taking corrective action.
• - Adhere to all client-specific health & safety policies and site induction requirements.
• - Wear required PPE and identification while on client sites.
• - Perform pre-use inspections of equipment.
• - Follow safe driving practices in compliance with road safety legislation.
• - Support company sustainability initiatives.

Requirements and Experience

• - Qualification in horticulture with relevant experience, or at least four years' practical experience in a maintenance or similar operational role.
• - Advanced knowledge of plant care, pest control and interior landscape management.
• - High attention to detail with a strong quality mindset.
• - Confident communicator with experience dealing directly with clients.
• - Ability to work independently and manage time effectively.
• - Full, clean EU driving licence.

Other organisations may call this role Grower, Gardening Technician, Horticultural Assistant, Gardening Assistant, Gardener, or Horticulture Assistant.