Head of AI-Driven Support Systems

Lindus Health Limited; Ireland; Remote; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote-first

Hackathons

Open source support

Education/skills stipend €1K yearly

Job summary

n8n is building the AI-powered, remote-first support platform for a new era of automation. This role leads the Support Systems team, owning the tooling roadmap and guiding AI-driven automation across the org to improve efficiency and scale customer service.

You will mentor engineers, set delivery rhythms, and partner with product, security, data, and customer success to align on priorities and pragmatic improvements.

Qualifications

• Hands-on n8n workflow and automation experience.
• Strong background with APIs, HTTP, webhooks, and SaaS architectures.
• Proven track record leading engineers and mentoring teams.

Responsibilities

• Lead and grow the Support Systems team and engineering culture.
• Own the Support tooling strategy and prioritised roadmap across orgs.
• Drive AI-first support initiatives, automation, AI agents, and integrations.

Skills

n8n expertise

APIs & webhooks

Engineering leadership

Roadmap & stakeholders

AI & automation

Job description

n8n is building the AI-powered, remote-first support platform for a new era of automation. This role leads the Support Systems team, owning the tooling roadmap and guiding AI-driven automation across the org to improve efficiency and scale customer service.

You will mentor engineers, set delivery rhythms, and partner with product, security, data, and customer success to align on priorities and pragmatic improvements.