Guest Relations Manager

Harveys Point Country Hotel; Ulster; On-site; EUR 60,000 - 80,000; Full time

Job summary

A luxury hotel in Donegal is seeking a Guest Relations Manager to enhance guest experiences. The role requires leadership of the Guest Relations Team, ensuring operational excellence and high-quality service. Ideal candidates should have over 3 years in a similar role, strong problem-solving skills, and the ability to manage VIP guests. The hotel offers competitive pay and professional development opportunities.

Benefits

Excellent rate of pay

Employee awards & recognition schemes

Learning and Development opportunities

Windward Group Hotel discounts

Discounted health care plan

Meals on duty

Social events

Qualifications

• 3+ years experience in a Guest Relations role within a 4-star hotel.
• Proven ability to lead teams and manage rotas.
• Strong problem-solving skills with experience handling escalated issues.

Responsibilities

• Deliver consistent excellence in guest service and team leadership.
• Oversee the daily management of the Guest Relations Team.
• Maintain seamless communication between departments.

Skills

Team leadership

Problem-solving

Communication

Organisational skills

Multitasking

Job description

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award‑winning team at Harvey's Point Hotel as Guest Relations Manager. This is an important position working closely with the General Manager to ensure the exceptional delivery of high quality food and service to our guests.

About Harveys Point

Harveys Point is a 4‑star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role and Responsibilities

• Deliver consistent excellence in guest service, operational efficiency, and team leadership.
• Oversee the daily management and performance of the Guest Relations Team, including staffing, training, and development.
• Utilise the PMI Management System to ensure accurate scheduling, performance tracking, and operational accountability.
• Act as the primary point of contact for booking agents, performers, and artists involved in cabaret shows and concerts.
• Maintain seamless communication between departments to support smooth hotel and event operations.
• Uphold the hotel’s service standards, values, and brand expectations at all times.
• Oversee day‑to‑day operations of the Guest Relations and Front Office areas.
• Ensure all guest touchpoints are consistently presented to a high standard.
• Coordinate guest arrivals, VIP treatments, special requests, and event‑related requirements.
• Support the smooth running of all operational departments as acting Duty Manager when scheduled.
• Ensure compliance with hotel policies, cash‑handling procedures, and operational checklists.
• Lead the planning, organisation, and execution of hotel dressing and décor for annual seasonal and holiday events.

Candidate Requirements

• 3+ years experience in a Guest Relations role within a 4‑star hotel.
• Proven ability to lead teams, manage rotas, and deliver exceptional guest service.
• Strong problem‑solving skills with experience handling VIP guests and escalated issues.
• Confident communicator with excellent organisational and multitasking abilities.
• Experience supporting events or working with performers/entertainment partners.
• Creative flair for seasonal décor and guest engagement activities.
• Professional appearance, strong attention to detail, and commitment to service standards.
• Flexible availability, including evenings, weekends, and seasonal peak periods.

Perks and Benefits

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days
• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Digital Wellness Programme
• Discounted health care plan
• Birthday card and gift
• Meals on duty
• Social events
• Gift for parents of newborn babies
• PRSA pension scheme

About Windward Management

Harvey’s Point Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approximately 2,000 keys in Ireland and Continental Europe.

Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management.

Windward’s team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work‑life balance.

Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations.

Salary: Not disclosed