Guest Experience Manager

Osborne Recruitment; Kildare; On-site; EUR 45,000 - 60,000; Full time

Job summary

A leading luxury hospitality and retail organisation in Kildare is seeking a Guest Experience Manager to ensure a top-tier guest experience. You will lead a team, manage guest services, and drive hospitality excellence in a fast-paced environment. Required qualifications include 5 years' experience in a similar role and strong leadership capabilities. Proficiency in English is essential, and additional languages are a plus.

Qualifications

• 5 years' experience in a similar role with a guest-centric approach.
• 2 years in a supervisory role demonstrating leadership skills.
• Experience in a fast-paced environment.

Responsibilities

• Develop and maintain standards within the guest experience team.
• Manage the guest experience at the visitor centre.
• Implement new standards aligned with the organisation strategy.

Skills

Guest-centric approach

Leadership

Excellent interpersonal skills

Problem-solving abilities

Time management

Fluent English

Job description

Guest Experience Manager

Osborne are delighted to be partnering with a leading luxury hospitality and retail organisation based in Kildare in the recruitment of a Guest Experience Manager. This role will involve welcoming guests and ensuring a 5- Star guest experience. You will be supporting and working closely with the guest-facing teams, developing and driving a high standard of hospitality excellence. This role will suit an action orientated and guest-centric person who can demonstrate an ability to multitask operational and strategic projects, staying calm in a high-pressured environment. This position operates in a fast-paced environment so previous experience in a similar role will be a distinct advantage.

Responsibilities of the Assistant Guest Experience Manager:

• Develop and maintain the standards within the guest experience team
• Managing the guest experience at the visitor centre
• Implement new standards and change aligned with the organisation strategy
• Meeting and greeting clients in a professional and welcoming manner
• Provide support and assistance to other departments
• Working collaboratively with other teams to deliver guest services
• Analysing and reporting on data which will impact the guest delivery service and organisation

Requirements of the Assistant Guest Experience Manager:

• 5 years’ experience in a similar role and “guest-centric approach”
• Experience leading our teams and inspiring others to deliver
• Excellent interpersonal and communication skills
• 2 years in a supervisory role demonstrating leadership skills
• Experience of working in fast-paced environment and the ability to adapt to chance quickly
• Ability to demonstrate working off your own initiative and strong problem-solving abilities
• Highly organised with ability to manage time effectively
• Fluent communication skills in English essential, an additional language would be an advantage.
• Ability to multitask operational and strategic projects, staying calm in a high pressured
• Able to prepare and deliver compelling presentations

For more information please apply through the link provided for the attention of Joanne Murray or call Joanne on. If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided. Please submit your updated CV in Word Format. If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne is an Equal Opportunities Employer