Guest Experience Manager

The Doyle Collection; Dublin; On-site; EUR 40,000 - 60,000; Part time

Job summary

A luxury hotel collection in Dublin is seeking a Guest Experience Manager to lead the Front of House team in providing a personalized guest experience. The ideal candidate will have a passion for hospitality, excellent customer service skills, and proven experience in luxury environments. If you are driven and guest-focused, apply now!

Benefits

30 days of holiday including public holidays

Free meals on duty

Discounted hotel rooms

50% off food when dining

In-house training team

Reward and recognition programmes

Cycle to Work scheme

Staff summer and Christmas parties

Qualifications

• Strong leadership skills and a passion for hospitality.
• Proven experience in luxury environments and ability to remain composed in fast-paced settings.
• Exceptional communication, attention to detail, and commitment to guest satisfaction.

Responsibilities

• Lead Front of House team in delivering warm and seamless service.
• Oversee guest journey, anticipate needs, and resolve issues.
• Collaborate closely with all departments to maintain service standards.

Skills

Passion for Hospitality

Excellent Customer Service Skills

Enthusiastic and Motivated Individual

Job description

About The Westbury

The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublins social and cultural riches. From the moment guests ascend the hotels central staircase, they are sure to be charmed. Take the gracious Gallery, with its captivating art collection and legendary afternoon tea; The Sidecar bar, Balfes Bar & Brasserie and signature restaurant WILDE. Completing the picture are luxurious guest rooms and suites showcasing the best of Irish design. Yet, it is the warmth of welcome that sets the seal on this haven of luxury.

Perks Of Working At The Westbury Hotel

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more ...

Role Overview

The Westbury Hotel is seeking a Guest Experience Manager who will lead our Front of House team in delivering warm, thoughtful, and seamless service from arrival to departure.

In this role, you will oversee the guest journey, anticipate needs, resolve issues with confidence and professionalism, and ensure every guest enjoys a personalised and memorable stay. You will collaborate closely with all departments to maintain the highest service standards and elevate our reputation for excellence.

The ideal candidate has strong leadership skills, a passion for hospitality, proven experience in luxury environments, and the ability to remain composed in a fast paced setting. Exceptional communication, attention to detail, and a genuine commitment to guest satisfaction are essential.

If you are driven, guest focused, and ready to play a key role in shaping unforgettable experiences, we invite you to apply.

Skills

• Passion for Hospitality
• Excellent Customer Service Skills
• Enthusiastic and Motivated Individual

Seniority level

Mid-Senior level

Employment type

Temporary

Job function

Management and Manufacturing

Industries

Administrative and Support Services