gTech Ads Service Manager, LCS, Customer Experience

Google Inc.; Dublin; On-site; EUR 90,000 - 92,000; Full time

Benefits offered by this job

15% bonus target

Equity

Benefits

Job summary

Google Dublin is seeking a gTech Ads Service Manager, LCS, Customer Experience. You will partner with LCS Sales, regional teams, and cross-functional partners to deliver scalable service solutions and drive client satisfaction across Google Ads products.

You have 5+ years in service management or related roles, a Bachelor's degree, and a proven ability to troubleshoot escalations, manage projects, and influence executive stakeholders in a global environment.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a service management, sales, client management, operations, or consulting role.
• Experience troubleshooting escalations or operational workflows across digital advertising products (e.g., Google Ads/Search, Display and Video 360, or Ads Policy).

Responsibilities

• Act as the gTech Ads services lead, engaging effectively with gTech Ads regional teams, sellers, and sales leaders on a daily basis to drive efficient servicing, drive process outcomes, and resolve escalations.
• Serve as a consultant to internal teams and act as an advocate for LCS clients, using comprehensive knowledge to translate business needs into operations-driven solutions across the vertical/industry lifecycle.
• Manage and execute operational processes and project plans, ensuring adherence to documented procedures and defining SLAs.
• Keep abreast of the latest shifts in sales strategies, incentives, barriers, and feedback to inform the design and delivery of gTech services.
• Prepare executive-level communications and reports on service engagement, operations, and satisfaction.

Skills

Service management

Cross-functional collaboration

Executive communication

Project management

Relationship building

Attention to detail

Global team experience

Education

Bachelor’s degree or equivalent

Job description

gTech Ads Service Manager, LCS, Customer Experience

Share gTech Ads Service Manager, LCS, Customer Experience

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• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a service management, sales, client management, operations, or consulting role.
• Experience troubleshooting escalations or operational workflows across digital advertising products (e.g., Google Ads/Search, Display and Video 360, or Ads Policy).

Preferred qualifications:

• Experience in sales or a related field such as top-market, agency, acquisitions, or app development sales.
• Experience working in a global team.
• Demonstrated technical curiosity or understanding of internal support tooling and workflows, with the ability to troubleshoot at a high level and partner with cross-functional partners to reduce rejection rates and minimize reassignments.
• Ability to work separately, manage multiple projects simultaneously, and pay strict attention to detail.
• Ability to build and influence relationships with executive, cross-functional stakeholders.
• Distinctive project management, problem-solving, and analysis skills with strong business judgement.

About the job

The gTech Ads Customer Experience team is dedicated to improving the experience for our Ads customers. The gTech Ads Large Customer Sales ("LCS") Services Management team works within gTech and Sales to provide engagement and satisfaction for Google's sales team and their advertising clients at scale. Our team serves as a bridge between the Google Sales and gTech Services organizations to deliver business-relevant servicing, protect business, and support advertisers.

As a gTech Ads Services Manager for EMEA, you will collaborate closely with LCS Sales, Regional teams, Customer Experience, Go-To-Market (GTM), Customers, and other relevant teams to provide support solutions to LCS accounts. You will act as a key contributor, driving repeatable solution development and mid/long-term solutions.

This role involves providing both proactive and reactive recommendations to sales teams on relevant gTech services and coordinating with specialist teams to ensure an experience for clients.

You will have exposure to Google executives and will build deep relationships with both sales and operational teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits

• Act as the gTech Ads services lead, engaging effectively with gTech Ads regional teams, sellers, and sales leaders on a daily basis to drive efficient servicing, drive process outcomes, and resolve escalations.
• Serve as a consultant to internal teams and act as an advocate for LCS clients, using comprehensive knowledge to translate business needs into operations-driven solutions across the vertical/industry lifecycle.
• Manage and execute operational processes and project plans, ensuring adherence to documented procedures and defining SLAs.
• Keep abreast of the latest shifts in sales strategies, incentives, barriers, and feedback to inform the design and delivery of gTech services.
• Prepare executive-level communications and reports on service engagement, operations, and satisfaction.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.