Graduate Planner

Longford County COUNCIL; Leinster; On-site; EUR 53,000 - 63,000; Full time

Benefits offered by this job

30 days annual leave

Training opportunities

Job summary

Longford County Council is seeking a Tenant Engagement Officer (Grade V) to support delivery of housing objectives through tenant engagement, tenancy sustainment and estate management initiatives. The role reports to the Housing Department and requires strong ICT and presentation skills, plus the ability to work in multi-disciplinary teams.

Candidates should have experience in social housing, engagement with diverse stakeholders and dealing with anti-social behaviour, with a commitment to equal

Qualifications

• Understanding of the role of Tenant Engagement Officer in the Local Authority Housing Service.
• Experience in working with resident associations and estate management issues.
• Knowledge of legislation and policies governing social housing in Ireland.
• Ability to work with diverse stakeholders and maintain good working relationships.

Responsibilities

• Develop and implement tenant engagement initiatives.
• Support tenant and resident associations and organise forums and consultations.
• Support implementation of the Council Strategy for avoidance, prevention and abatement of anti-social behaviour in social housing.
• Work with Housing staff and partner agencies to address anti-social behaviour.
• Coordinate tenant surveys, newsletters and communication campaigns.
• Prepare research, reports and recommendations for management and elected members.

Skills

Tenant engagement knowledge

Communication skills

Independent work

Problem solving

Stakeholder management

Organisational skills

Conflict management

ICT skills

Job description

Longford County CouncilAras an Chontae, Great Water Street, Longford.

Tel:[phone] email enquiries: [e-mail]

Candidate Information Booklet – Tenant Engagement Officer (Grade V)

Tenant Engagement Officer (Grade V)

Competition Reference: TE0/1026

Closing Date: 4:00pm, Friday 13th November 2026.

Longford County Council is committed to a policy of equal opportunity.

Longford County Council is one of 31 Local Authorities in the Republic of Ireland. The Councilhas responsibility for the delivery of a wide range of services which are necessary to thephysical, economic, social and cultural life of County Longford, with a focus on makingLongford an attractive place to live, work and invest.

• Economic & Community Development
• Local Enterprise
• Planning
• Cultural & Recreational Services
• Infrastructure
• Water Services
• Housing
• Finance
• Information Services
• Corporate Services
• Human Resources

This is an opportunity to gain employment in the role of Tenant Engagement Officer with LongfordCounty Council.

Longford County Council is committed to a policy of open and fair recruitment, in line with good practice, recruitment & selection standards, employmentlegislation and relevant circulars from the Department of Housing, Local Government & Heritage.

This Candidate Information Booklet is intended to provide information on the post of Tenant Engagement Officer, and the selection process and candidates areadvised to familiarise themselves with the detailed information in advance of submitting their application.

Candidates should satisfy themselves that they are eligible under theQualifications to apply for the post of Tenant Engagement Officer.

Where a candidate provides false or misleading information or has deliberately omitted relevant information on their application form this may result in their disqualification from the competition.

The Role

The Tenant Engagement Officer will support delivery of housing objectives through tenantengagement, participation, tenancy sustainment, estate management initiatives and implementationof the Council Anti-Social Behaviour Strategy. The Tenant Engagement Officer shall report to theAdministrative Officer or such other officer as appropriate in the Housing Department. The candidates shall demonstrate through their application form and at the interview that they have:

• Understanding of the role of a Tenant Engagement Officer;
• Possess excellent professional/technical knowledge and skills
• Excellent communication and interpersonal skills
• Ability to work independently and within multi-disciplined teams
• Problem solving and decision-making skills
• Experience in managing conflict
• Planning and organisational skills
• Experience of working within a social housing delivery and management context
• Experience of working with vulnerable adults
• Experience in engaging with a diverse range of stakeholders and maintaining good working relationships
• Dealing effectively with conflicting demands
• Working under pressure to tight deadlines
• Possess strong ICT and presentation skills
• A good understanding of safety management in the workplace including Health & Safety legislation and regulations.

Principal Duties and Responsibilities

The duties of a Tenant Engagement Officer will include but are not limited to the following:

• Develop and implement tenant engagement initiatives.
• Support tenant and resident associations and organise forums and consultations.
• Support implementation of the Council Strategy for the avoidance, prevention and abatement of anti-social behaviour in social housing provided and managed by Longford County Council.
• Work with Housing staff, An Garda Siochana and partner agencies to address anti-social behaviour.
• Support tenants affected by anti-social behaviour and promote tenant rights and responsibilities.
• Coordinate tenant surveys, newsletters and communication campaigns.
• Monitoring complaints, investigation of such complaints of anti-social behaviour or other breaches of tenancy of Council dwellings, including leased properties. Responding to complainant when appropriate.
• Interviewing tenants, and others, in relation to complaints of breaches of tenancy including anti social behaviour
• Preparing and serving warning letters, notices, etc., when required.
• Keeping records and liaising with Longford County Council legal representatives and attending court as and when required.
• Investigating housing applicants where necessary.
• Assessment of housing applicants
• Liaising with tenants’/residents’ groups and estate management, as required.
• Developing and maintaining a good working relationship with internal departments in LCC such as
• Operating from varied sites if necessary.
• Report to the appropriate Line Manager and attending Team meetings as required.
• Keeping necessary records and compiling relevant statistics, etc.
• Prepare research, reports, briefing notes and recommendations for management and elected members.
• Undertake duties appropriate to the grade as assigned.

Competencies

Key competencies for the post of Tenant Engagement Officer are given in the table below. Candidates will be expected to demonstrate sufficient evidence within their application form of their competence under each of these headings.

Take particular note of the competencies below listed as any shortlisting or interview processes will be based on the information provided by the candidate in their completed application form.

Delivering Results

• Positively contributes to the development of operational plans and leads the development of team plans
• Plans and prioritises work and resources effectively having regard to corporate priorities and operational objectives
• Establishes high-quality service and customer care standards
• Acts decisively and makes timely, informed and effective decisions, pinpointing critical information and addresses issues logically
• Proactively identifies areas for improvement and develops practical suggestions for their implementation

Performance Management

• Leads and works with stakeholders (internal and external) to achieve department and corporate objectives.
• Effectively manages performance.
• Motivation and positivity as part of a team.
• Ability to develop and deliver programmes and projects and to work to strict deadlines.
• Ability to work on own initiative as well as an integral part of a team.
• Has strong organisational skills including meeting facilitation and administration.
• Demonstrates the ability to sustain a positive image and profile of the local authority.

Personal Effectiveness

• Takes initiative and seeks opportunities to exceed goals
• Anticipates situations and acts to pre-empt problems and to create new opportunities
• Manages time and workload effectively in an environment with significant complexity and pace
• Maintains a positive, constructive and enthusiastic attitude
• Understands and implements change and demonstrates flexibility and openness to change.
• Is a self-starter, strong on research and maintains resilience in securing buy in and commitment to overall concepts or projects.

Knowledge, Experience & Skills

• Understanding of the role of Tenant Engagement Officer in the Local Authority Housing Service
• Range and depth of relevant experience.
• Demonstrates knowledge, understanding and training for the role.
• Demonstrates knowledge and understanding of the background to and policies which govern the provision of social housing in Ireland. management and delivery experience. Experience of preparing and presenting reports.
• Understanding of the structures and environment within which the local authority sector operates

Qualifications

1. Character

Candidates shall be of good character.

2. Health

Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Candidates must, by the date of any job offer, be:

(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of

(b) A citizen of the United Kingdom (UK); or

(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

(d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp

(e) A person awarded international protection under the International Protection Act 2015 or

any family member entitled to remain in the State as a result of family reunification and has

(f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa

4. Education, Training and Experience etc.

Each candidate must, on the latest date of receipt of completed application forms –(i) (a) have obtained at least a grade D (or a pass), in Higher or Ordinary Level, in five subjects (or 4 subjects if Irish is included) from the approved list of subjects in theDepartments of Educations established Leaving Cert Examination or Leaving CertVocational Programme including Irish and/or English and one of the following:Mathematics, Accounting, Business Organisation or Economics,

and(b) have obtained at least Grade C (or Honours) in Higher Level (or Honours) papers inthree subjects in that examination (or two subjects if Irish and/or one of the following isincluded: Mathematics, Accounting, Business Organisation or Economics)or

(ii) have obtained a comparable standard in an equivalent examination,

or(iii) hold a third level qualification of at least degree standard.

(a) A qualification in community development, social housing, estate management or other relevant discipline is desirable, but not essential.

(b) Have satisfactory knowledge and experience of working with resident’s associations, community groups, estate management issues, social housing and related areas.

(c) Have a good knowledge of relevant legislation and its application in a social Housing Context.

Particulars of Employment

1. The Post The post is whole time (i.e. 35 hours per week) and appointment may be permanent or temporary.

2. Location Longford County Council reserves the right to assign the successful candidate to any premises in use by the Council, now or in the future. The person appointed will be required to report to their place of work by their own means of transport and at their own expense.

3. Commencement Longford County Council shall require a person to whom an appointment is offered to take up such appointment within a period of not more than one month and if they fail to take up the appointment within such period or such other longer period as the Council in its absolute discretion may determine, Longford County Council shall not appoint them.

4. Working Hours The post entails a wide range of duties which require flexibility. The post will be based on a 35-hour week, involving some evening and weekend attendance where necessary. Longford County Council reserves the right to alter the hours of work from time to time in line with Government Circulars. All hours worked are subject to and recorded in accordance with the provisions of the Organisation of Working Time Act, 1997, and the Organisation of Working Time Regulations, 2001. Longford County Council requires employees to record their hours using a Clocking system.

5. Reporting Arrangements The Tenant Engagement Officer report directly to the appropriate supervisor in the Section or to any other employee of Longford County Council as the Director of Services or other appropriate employeemay designate for this purpose. A system of regular appraisal will be operated during employment, which will involve discussions between the employee and the line manager regarding performance and conduct.

6. Probationary Period of Employment There shall be a period after appointment during which the appointee will hold the position on probation. The period of probation will be prescribed by the Chief Executive. Employment may be terminated during the probationary period should service be deemed by the Chief Executive to be unsatisfactory. Employment may be terminated at the end of the probationary period unless the Chief Executive has certified that the employee had satisfactory service. Tenure of employment following probation will be subject to satisfactory service.

Remuneration

The current salary scale for the post of Tenant Engagement Officer is €52, 761 - €63, 109 LSI2 gross per annum (Circular EL 04/2026), the rate of remuneration may be adjusted from time to time in line with Government Circulars. On appointment successful candidates will be placed on the first point of the point of the salary scale. Appointment to a higher point of the salary scale may apply to candidates employed elsewhere in the public service, subject to verification of service history. Remuneration is paid fortnightly by Pay-Path directly to the employees nominated bank account. The current wage pay cycle may be revised during the period of employment. Remuneration is subject to all statutory deductions, e.g. P.A.Y.E. and P.R.S.I. Increments are paid annually subject to satisfactory attendance, conduct and performance and national agreements. Increments may be withheld if performance, attendance and/or conduct are not satisfactory.

Superannuation & Retirement

A person who becomes a pensionable employee of the County Council will be required in respect of their Superannuation to contribute to the Local Authority at the appropriate rate. The terms of the Local Government Superannuation (Consolidation) Scheme 1998 as amended, or the Public Services Superannuation (Miscellaneous Provisions) Act 2004 or the Public Service Pensions(Single Scheme & Other Provisions) Act 2012 will apply as appropriate on appointment. Retirement age for employees is dependent on their relevant contract of employment, with due consideration being given to the rules of the Superannuation Scheme to which they belong.

• For appointees who are deemed not to be “new entrants” as defined in the Public Service Superannuation (Miscellaneous Provisions) Act, retirement is compulsory on reaching 65 years of age.
• The minimum retirement age for “new entrants” to the public service as defined in the Public Service Superannuation (Miscellaneous Provisions) Act 2004 is 65. There is no mandatory retirement age.

Effective from 1st January, 2013, The Single Public Service Scheme applies to all first-time new entrants to the public service, as well as to former public servants returning to the public service after a break of more than 26 weeks:

• Retirement age is set, initially, at 66 years; this will rise in step with statutory changes in the State Pension Contributory (SPC) age to 67 years in 2021 and 68 years in 2028.
• Compulsory retirement age will be 70.

The current annual leave entitlement for Tenant Engagement Officer is 30 days per annum, in accordance with the Council’s Annual Leave Policy. The Chief Executive of Longford County Council retains autonomy with regard to office closures, (e.g. Christmas Office Closure), any days arising from such closure will be reserved from the employee’s annual leave entitlement. Proposed office closure days will be reviewed and advised to all employees each year.

Driver’s Licence & Insurance

Longford County Council employees may on occasion be required to use their car on official business. In such situations the employee must hold a current clean driver’s licence and have available adequate means of transport. It is the responsibility of the employee to arrange the appropriate car insurance cover for business use and to indemnify Longford County Council with the indemnity specified on your insurance certificate under the heading “Persons or classes of person who are covered”. Documentation to confirm the appropriate insurance cover will be supplied to the Council on an annual basis.

Code of Conduct/Organisation Policies

Employees are required to adhere to all current and future Longford County Council codes of practice including Code of Conduct of Employees and all current and future organisational policies including, but not limited to Health and Safety, Communications, Data Protection, Equality, Staff Mobility, Attendance Management and Use of Electronic Equipment.

Training

Employees are required to attend and participate fully in training programmes as may be decided by the Council from time to time and to apply their learning in the course of their daily working activities. Health and Safety Regulations

Longford County Council as an Employer is obliged to ensure, so far as it is reasonably practicable the Safety, Health and Welfare at Work of all of its employees. Under the Safety, Health and Welfare at Work Act 2005, the County Council has a legal duty to exercise all due care and take all protective and preventative measures to protect the Safety, Health and Welfare of its employees. All employees also have a legal obligation under Safety and Health legislation to co-operate with management and not engage in any improper conduct or behaviour or do anything, which would place themselves or others at risk. Employees must not be under the influence of an intoxicant at the placeof work. Employees must comply with all Safety and Health rules and regulations and attend all required Safetyand Health Training.

The position is whole-time, and the employee may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties. The above represents the principal conditions of service and is not intended to be the comprehensive list of all terms and conditions of employment which will be set out in the employment contract to be agreed with the successful candidate.