Grade VII Data and Digital Communications Operations Lead TT5726

Health Service Executive; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

Health Service Executive in Dublin is seeking a Grade VII Data and Digital Communications Operations Lead to oversee CRM platforms, analytics, and data governance across the organisation, ensuring data accuracy and reliable reporting for patient and service-user outcomes.

You will work with diverse teams, manage stakeholder communications, document processes, and drive performance improvements through BI insights.

Qualifications

• Extensive experience with CRM platforms ensuring data accuracy and reliability.
• Extensive experience using analytics and reporting tools to track KPIs and drive improvements.
• Experience on data governance and operational processes for CRM programmes across teams.
• Strong collaboration, communication, organisation and documentation skills.

Skills

CRM platforms

Analytics & BI tools

Data governance

Stakeholder collaboration

Tools

Power BI

Tableau

Job description

Grade VII Data and Digital Communications Operations Lead TT5726

Date posted: 8 September 2026

Before you apply

Confined campaigns are restricted to a specified group of candidates. Please refer to the eligibility section of the Job Specification for details of the particular restrictions which apply to each campaign.

Reference

TT5726

Category

Management/Admin/ICT

Grade

Grade VII 0582

HSE

Advertisement Type

Confined competition

This job is in the HSE.

HSE Team

Technology and transformation

County

• Dublin

Location

The successful candidate will be based:
10/11 Cornmarket, Dublin D08X8C6
10/11, Margadh an Arbhair, BÁC D08X8C6

National

Contract type

• Specified Purpose Wholetime

Post specific related information

Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

• Extensive experience working with CRM platforms with responsibility for consumer customer, patient or service-user, ensuring data accuracy and reliability.
• Extensive experience using analytics and reporting tools (bi tools) to track KPIs, measure performance, generate insights, and drive service improvements.
• Extensive experience working on data, governance and all operational processes for CRM programmes across multiple teams.
• Demonstrated ability to work collaboratively with different teams and stakeholders, with strong communication, organisation, and documentation skills.