Googler Experience Operations Specialist, Benefits Experience

Google Inc.; Dublin; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading technology company located in Dublin is seeking a Googler Experience Operations Specialist. This role involves delivering operational excellence in HR services, collaborating with partner teams, and managing benefits administration. The ideal candidate will have a Bachelor's degree and extensive experience in customer-facing roles, stakeholder relationship management, and process improvement. You'll be part of a team committed to enhancing user experiences, contributing to a culture of belonging and equal opportunity.

Qualifications

• 5 years of experience in supporting benefits administration and operations.
• Experience in managing vendor and extended workforce providers.
• Ability to deliver services and process improvements.

Responsibilities

• Deliver operational excellence across HR service lines.
• Resolve and prioritize user issues with partner teams.
• Implement service delivery improvements and new processes.

Skills

Customer service experience

Stakeholder relationship management

Problem-solving

Project management

Communication skills

Education

Bachelor's degree or equivalent

Job description

Googler Experience Operations Specialist, Benefits Experience

corporate_fare Google place Dublin, Ireland

Apply

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a customer or client-facing role supporting benefits administration and operations.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams.

Preferred qualifications:

• Experience in managing vendor and extended workforce providers.
• Ability to deliver services and process improvements.
• Excellent program and project management skills.
• Excellent communication and people management skills.
• Excellent problem-solving and critical thinking skills.

About the job

People Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers. The team delivers global HR processes that are personalized for applicants and Googlers. PX teams span recruiting, analytics and planning, HR operations, vendor management, service model excellence, and Googler- and market-level HR support.

The Googler Experience Operations (GXO) team is responsible for HR operations, delivering exceptional experiences to users. The team runs global operations and builds a framework to manage user queries and processes to a standard. The Googler Experience Operations function relies on metrics and insights to drive thoughtful workforce planning, make recommendations for program improvements, and deliver consistent and reliable support around the globe.

Responsibilities

• Deliver operational excellence across Human Resources (HR) service lines in line with assigned service goals, identifying opportunities to improve and scale in order to elevate operations.
• Resolve and prioritize user issues through consultation and collaboration with partner teams.
• Implement and execute on service delivery improvements and new process/scope changes, including sourcing activities.
• Represent the user and surface relevant user feedback to partner teams. Collaborate on initiatives to address user needs including content, process, and policy improvements.
• Develop expertise in HR operations systems, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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