Global HR Shared Services Specialist – Ticket Support

Matrix Recruitment Group; Leinster; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading recruitment agency in Ireland is seeking an HR Shared Services Specialist for a 6-month contract with potential for extension or permanency. The role involves supporting HR topics through a ticketing system, ensuring SLAs are met, and managing HR-related systems. Ideal candidates should have 1-2 years of experience in HRMS applications and strong communication skills. This position offers a collaborative environment focused on continuous improvement.

Qualifications

• 1-2 years of experience with HRMS applications.
• Experience with ATS – iCIMS preferred.
• Understanding of Human Resources Policies, Procedures, and Benefits.

Responsibilities

• Act as first point of contact for HR topics.
• Triage and respond to HR tickets.
• Ensure SLAs/KPIs in HR Shared Services are met.

Skills

Excellent verbal and written communication skills

Strong knowledge of MS Office (Excel, PowerPoint, and Word)

Analytical thinking

Customer support

Team player

Education

Undergraduate or Graduate in Human Resources or equivalent

Tools

Employee Central

iCIMS

SuccessFactors

Job description

A leading recruitment agency in Ireland is seeking an HR Shared Services Specialist for a 6-month contract with potential for extension or permanency. The role involves supporting HR topics through a ticketing system, ensuring SLAs are met, and managing HR-related systems. Ideal candidates should have 1-2 years of experience in HRMS applications and strong communication skills. This position offers a collaborative environment focused on continuous improvement.