Global English Quality Lead

airbnb, Inc.; Ireland; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Airbnb is seeking a seasoned Quality Lead to oversee the Global English quality program across a diverse partner network. You will manage QA execution across multiple service lines and partner sites, drive calibration, and ensure timely, actionable quality data is shared with leadership to close performance gaps.

You will mentor Partner Quality Leads and collaborate with Quality Leaders across partners to maintain high standards.

Formación

• 8+ years of experience in Community/Customer Support Quality or related field.
• Experience managing QA programs across BPO or partner networks.
• Strong analytical skills and ability to drive improvements.

Responsabilidades

• Own the GE quality program execution across all lines and partner sites.
• Ensure weekly QA evaluation targets are met and data is accurate.
• Lead calibration sessions and governance with partner QA teams.

Conocimientos

Quality assurance

Partner management

Data analysis

Communication

Educación

Bachelor's degree

Herramientas

Observe.AI

NICE QC

Descripción del empleo

Airbnb is seeking a seasoned Quality Lead to oversee the Global English quality program across a diverse partner network. You will manage QA execution across multiple service lines and partner sites, drive calibration, and ensure timely, actionable quality data is shared with leadership to close performance gaps.

You will mentor Partner Quality Leads and collaborate with Quality Leaders across partners to maintain high standards.