Global Client Associate - French

Interactive Brokers; Dublin; On-site; EUR 40,000 - 50,000; Full time

Job summary

A leading financial services firm in Dublin is seeking a motivated Client Service Representative to address client inquiries and service issues. Candidates must be fluent in English and French and possess a university degree in finance or economics, along with strong communication skills. The role involves collaborating with other departments and contributing to the development of client service standards. Join an exciting team focused on building a strong brokerage brand.

Qualifications

• Fluent in English and French.
• 2-3 years’ experience in a financial services position preferred but not required.
• Strong verbal and written communication skills.

Responsibilities

• Resolve routine and complex client service issues.
• Coordinate activities with other Customer Service divisions.
• Contribute to the development of client service systems.

Education

University degree (NFQ level 7) in finance, economics or related field

Tools

Financial instruments knowledge: stocks, bonds, options, futures, foreign exchange

Job description

Responsibilities

Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.

Client inquiries typically encompass a broad array of themes including:

• Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms including trading modules and analytical tools.
• Cash deposit and withdrawal activity, position transfers, and account administrative functions.
• Product availability and attributes.
• Exchange, clearing and depository functions.
• Order types and routing logic.
• Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.
• Margin calculations.
• Commission structure, interest and fees.

Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.

Qualifications & Experience

• Fluent in English and French.
• University degree (NFQ level 7) in finance, economics or related field.
• 2-3 years’ experience.
• Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required.
• Strong verbal and written communication skills to accommodate client inquiries directed via telephone, web ticket or online chat.
• In depth understanding of the following financial instruments: stocks, bonds, options, futures, options on futures, foreign exchange and funds.
• Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
• Ability to work in a dynamic, medium-size office environment.

If you are motivated, have strong initiative, are analytical and methodical; we can offer you a position that will both challenge and reward you. You will be part of an exciting team that is helping to shape one of the world’s strongest brokerage brands. We are looking forward to receiving your online application.