Global Business Solutions, Customer Experience, UX, Profitability Consultant

Google Inc.; Dublin; On-site; EUR 96,000 - 98,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Job summary

Global Business Solutions in Ireland is seeking a Senior Consultant for Customer Experience, UX, and profitability optimization. You will deliver high-impact CX/UX consultations, work with Sales to grow top strategic clients, and influence program design in a fast-paced, global environment.

You will collaborate with executives, drive data-driven UX initiatives, and build trusted relationships to maximize customer success across Google’s ad solutions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in business technology sales or customer success.
• Experience working with app and web clients in a UX research, design, consulting, or advisory role.

Responsibilities

• Deliver high-impact consultations to LCS customers to identify growth opportunities and improve CX/UX.
• Continuously track results, gather feedback, and refine the offering to scale its impact.
• Proactively contribute to the GBS Program Design and Business Planning.
• Become a thought leader on CX/UX and the new Agentic User Experience in international expansion.

Skills

Customer success

Sales

UX research

UX design

Education

Bachelor's degree or equivalent practical experience

Job description

Global Business Solutions, Customer Experience, UX, Profitability Consultant

Share Global Business Solutions, Customer Experience, UX, Profitability Consultant

• link Copy link

corporate_fare Google place Dublin, Ireland

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Global Business Solutions, Customer Experience, UX, Profitability Consultant

• link Copy link
• Bachelor's degree or equivalent practical experience.
• 3 years of experience in a business technology sales or customer success role.
• Experience working with app and web clients in a UX research, design, consulting, or advisory role.

Preferred qualifications:

• Experience successfully influencing and working with executives internally and externally.
• Experience with website development or UX design and A/B testing.
• Knowledge of international business and a dynamic work environment.
• Ability to have a data-driven mindset with appetite for user-facing AI Solutions.
• Ability to work in matrix stakeholder structures, or successfully manage complex internal and external relationships.
• Proven ability to adapt messaging and presentations to the technical level of an audience.

About the job

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits

• Deliver high-impact consultations to LCS customers: Partner with Sales to identify growth opportunities for top strategic clients in order to improve Customer/User Experience (CX/UX) to drive down operating costs, increase customer profitability and investment with Google.
• Continuously track results, gather feedback, and refine the offering to scale its impact.
• Proactively contribute to the GBS Program Design and Business Planning. Follow market evolution and anticipate customer expectations; influence strategy building and GBS value proposition design to capture maximum business and keep sustainable competitive edge.
• Become a thought leader on CX/UX and the new Agentic User Experience in the context of international expansion. Build strong internal and external relationships to help develop the program and better support customer needs. Develop the CX provider ecosystem by identifying and onboarding partners to support across additional challenges.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

About the job

Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €96000 - €98000 (EUR) + 15% bonus target + equity + benefits

• Deliver high-impact consultations to LCS customers: Partner with Sales to identify growth opportunities for top strategic clients in order to improve Customer/User Experience (CX/UX) to drive down operating costs, increase customer profitability and investment with Google.
• Continuously track results, gather feedback, and refine the offering to scale its impact.
• Proactively contribute to the GBS Program Design and Business Planning. Follow market evolution and anticipate customer expectations; influence strategy building and GBS value proposition design to capture maximum business and keep sustainable competitive edge.
• Become a thought leader on CX/UX and the new Agentic User Experience in the context of international expansion. Build strong internal and external relationships to help develop the program and better support customer needs. Develop the CX provider ecosystem by identifying and onboarding partners to support across additional challenges.