Front Office Receptionist

Crowne Plaza Phoenix; Blanchardstown; On-site; EUR 25,000 - 35,000; Part time

Job summary

A premier hotel in Leinster is seeking a part-time Front Office Receptionist to manage guest queries and ensure satisfaction. The ideal candidate will have front office experience, work flexible hours, and possess excellent customer service skills. Benefits include competitive salary, employee discounts, and continuous training.

Benefits

Competitive salary and numerous benefits

Bike-to-work scheme

Employee discount and IHG employee discounts

Free and secure on-site parking

Full uniform provided with free dry-cleaning

Free meals and refreshments

Continuous training and development

Employee Assistance Programme

€500 Refer-a-Friend scheme

Regular hotel team events

Qualifications

• Front office experience is essential.
• Flexible to work varied days and hours.
• Excellent customer service skills required.

Responsibilities

• Handle guest queries promptly and efficiently.
• Manage room allocation for VIPs and IHG One Rewards members.
• Liaise with housekeeping to ensure guest requests are attended to.

Skills

Hotel front office experience

Flexible work schedule

Customer excellence orientation

Proficiency with Opera Front Office software

Teamwork and independence

Tools

Opera Front Office software

Job description

Front Office Receptionist – Part-Time

Crowne Plaza Dublin Blanchardstown – 14 meeting rooms, spacious event rooms, Sanctuary Bar, Inca Coffee Lounge, Forchetta Restaurant, 188 bedrooms. We are looking for an enthusiastic Front Office Receptionist to join our busy, internationally branded hotel.

Responsibilities

• Carry out duties to the standards set in the performance manuals.
• Handle all guest queries promptly and efficiently.
• Manage room allocation for VIPs and IHG One Rewards members.
• Update and add IHG One Rewards membership through the Holidex system.
• Collect daily quota of tech cards from guests.
• Make follow‑up calls to guests after check‑in to ensure satisfaction.
• Comply with hotel policy on cash handling, billing/credit, security, and key procedures.
• Liaise with housekeeping to ensure guest requests are attended to.
• Promote ICH promotions and participate in the upsell program for club rooms, suites, and higher‑rated rooms.
• Answer telephones, transfer calls, and take messages according to the standard procedure.
• Assist the porters team with customer requests or information as needed.
• Maintain a clean and organised work area.
• Take reservations and check back with customers after specific requests.
• Complete the AM/PM checklist.
• Assist team leaders in implementing and enforcing financial controls in the front office.
• Compile and submit reports as requested.
• Allocate rooms and groups in line with agreed procedures.
• Monitor and rectify PM account items; prepare and invoice bills in accordance with hotel policy.
• Store all registration and backup materials in a neat, scheduled, and organised manner.

Skills & Requirements

• Hotel front office experience is required.
• Flexible to work varied days and hours.
• Strong customer‑excellence orientation.
• Proficiency with Opera Front Office software.
• Ability to work as part of a team and independently.

Benefits

• Competitive salary and numerous benefits.
• Bike‑to‑work scheme.
• Employee discount and IHG employee discounts.
• Free and secure on‑site parking.
• Full uniform provided with free dry‑cleaning.
• Free meals and refreshments prepared by in‑house chefs.
• Continuous training and development.
• Award‑winning Employee Assistance Programme and Employee Rate benefit after 6 months.
• €500 Refer‑a‑Friend scheme.
• Regular hotel team events and year‑end celebrations.

All job offers are subject to two successful references and ongoing Garda vetting. Front Office experience is essential.