Front Office Agent

The Grace; Westport; On-site; EUR 26,000 - 34,000; Full time

Job summary

The Grace Westport Estate in Westport, Co. Mayo, Ireland, is seeking a Front Office Agent for a full-time role at our upcoming Spring 2026 opening. You will drive a warm, professional guest experience at the reception, handling arrivals, departures, and inquiries with accuracy and charm.

Collaborate across departments to ensure seamless service, upsell hotel products, and maintain a guest-ready lobby environment while adhering to SOPs and brand standards.

Qualifications

• Minimum 1 year of hospitality experience in front office or guest-facing roles.
• Strong communication, interpersonal, and organizational skills.
• Proficiency with office software, email systems, telephony tools, and hotel PMS platforms.
• Calm, solutions-focused approach in a dynamic guest-driven environment.
• Commitment to service excellence and accuracy.
• Eligibility to work in Ireland.

Responsibilities

• Greet guests warmly and maintain a polished front desk presence.
• Manage efficient check-in and check-out with accuracy and adherence to standards.
• Coordinate with internal teams to ensure seamless guest experiences.
• Promote hotel services and upsell room categories where appropriate.
• Handle guest inquiries with professionalism and timely follow-through.
• Maintain a tidy, guest-ready reception area and manage phone calls.
• Support mail, deliveries, and courier coordination for front desk.
• Assist with scheduling, reporting, and administrative duties as required.
• Process reservations, deposits, and guest charges accurately.
• Liaise with Nights Team and other departments to maintain operations.

Skills

1 year hospitality experience

Strong communication

Tech proficiency

Calm, solutions-focused

Service excellence

Eligibility to work in Ireland

Tools

PMS platforms

Office software

Email systems

Job description

Now Hiring at The Grace

The Grace | Where Excellence meets Opportunity

Westport, County Mayo | Full-Time | Pre-Opening Opportunity

Join The Grace Westport Estate, a remarkable new hotel opening in Spring 2026 on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.

Job Summary

The Front Office Agent acts as a primary touchpoint for guests, driving a seamless arrival-to-departure experience that reflects the service culture of The Grace Westport Estate. This role manages day-to-day front desk operations, ensuring each interaction is delivered with warmth, accuracy, and professional polish. By coordinating closely with internal teams and maintaining an organised, guest-ready environment, the Front Office Agent supports operational continuity while elevating overall service delivery across the estate.

Key Responsibilities

• Deliver a genuine, warm, and thoughtful welcome to all guests upon arrival, maintaining a polished and professional presence throughout their stay and at departure.
• Manage check-in and check-out processes efficiently, ensuring accuracy, clarity, and adherence to established standards.
• Anticipate guest needs proactively and take initiative to enhance satisfaction through personalised service.
• Promote hotel services, upsell room categories where appropriate, and cross-sell wider estate facilities to elevate the guest experience.
• Respond to guest inquiries with confidence, professionalism, and timely follow-through.
• Maintain a well-organized, tidy, and guest-ready reception environment at all times.
• Manage incoming phone calls, directing them to the appropriate departments or taking detailed messages as required.
• Support management of incoming mail, internal dispatching, and courier coordination.
• Oversee the intake and handling of daily deliveries relevant to the front desk and guest services.
• Complete shift checklists and follow departmental SOPs to drive consistent service delivery.
• Serve as a liaison between internal departments, ensuring timely exchange of information and clear communication to support smooth hotel operations.
• Collaborate closely with the Nights Team and other guest-facing departments to maintain operational continuity.
• Relay guest requests to relevant teams, ensuring follow-up and accountability.
• Maintain active communication regarding room statuses, housekeeping updates, maintenance issues, and guest preferences.
• Assist with general scheduling tasks, including calendar management and logistical coordination where required.
• Contribute to reporting, documentation, and administrative duties in alignment with front office requirements.
• Handle financial transactions related to reservations, deposits, or guest charges with accuracy and compliance.
• Complete ad-hoc duties as assigned by management to support the broader operation.

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills

• Minimum 1 year of hospitality experience, ideally within Front Office or guest-facing roles.
• Strong communication, interpersonal, and organizational skills.
• High level of technological proficiency, including office software, email systems, telephony tools, and hotel PMS platforms.
• Demonstrated ability to operate in a dynamic, guest-driven environment with a calm and solutions-oriented approach.
• Commitment to service excellence, accuracy, and continuous compliance.
• Eligibility to work in Ireland.

The Grace Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.