Front Desk Receptionist

United Urology Group; Castlerock or Castlecarragh; On-site; EUR 40,000 - 60,000; Full time

Job summary

A medical practice specializing in urology is seeking a Front Desk Receptionist to provide exceptional customer service to patients and staff. The role includes scheduling appointments, collecting patient information, and ensuring efficient office operations. Ideal candidates should have a high school diploma and two years of front office experience in a medical setting. Compensation ranges from $19.00 to $21.00 per hour, with opportunities for growth and a supportive work environment.

Benefits

Health insurance

Tuition reimbursement

Corporate discounts

Qualifications

• Minimum of two years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service experience.

Responsibilities

• Create a positive impression with patients.
• Schedule appointments and assist with patient paperwork.
• Collect co-pays and maintain accurate records.
• Ensure referrals are obtained and documented.

Skills

Excellent customer service

Attention to detail

Strong communication skills

Multitasking

Education

High School Diploma or GED

Tools

Practice Management software

EHR systems

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.

Responsibilities

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with scheduling any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them in to the Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Key Competencies

• Excellent customer service.
• Attention to detail and willingness to learn.
• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
• Strong communication skills, both verbal & written.
• Proficient computer software and database skills.
• Comfortable working in a fast-paced environment.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Multitasking and proactive problem solving.

Travel

• As part of your position’s requirements, you are expected to travel to other sites within a reasonable geographic region.

Job Type

Full-Time

Pay Range

$19.00 - $21.00 per hour

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer

Our Practice is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.