Front Desk & Customer Experience Specialist

Tuath Housing Association; Leinster; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

24 days annual leave

Pension scheme

Bike-to-work scheme

Wellness allowance

Study aids scheme

Employee Assistance Program

Flexible working

Job summary

Tuath Housing Association in Dundalk seeks a Receptionist to deliver a friendly, highly professional front-desk service and support customer inquiries with care. You will manage meeting rooms, handle payments, and maintain accurate records in the housing system while upholding safety and service standards.

The role requires strong communication, conflict resolution, and teamwork, with flexible hours and a focus on excellent customer experience across locality offices.

Qualifications

• Clear understanding of operational services provided at Tuath locality offices.
• Knowledge of customer service and conflict resolution.
• Familiarity with excellent customer experience tools and approaches.
• Ability to deliver high-quality, customer-focused services.
• Strong communication skills, verbally and in writing.
• Problem-solving skills and the ability to evaluate situations and take appropriate actions.
• Self-motivated with the ability to work with minimal supervision.
• Able to work as part of a team and contribute to a positive working environment.
• Open to working flexible hours, location.

Responsibilities

• Provide efficient and effective customer service, handling a variety of customer requests.
• Providing information and guidance.
• Office management duties that include booking, preparation and management of meeting rooms for their locality, ensuring facility upkeep contacts are in place and functional and also ordering of stock for their office.
• Undertake facilities management that includes the communication and coordination of works as required.
• Address enquires effectively work across teams to secure updates and outcomes for customers.
• Provide a quality customer service, provide clear solutions to customer queries, and handle queries and complaints in a professional, courteous and helpful manner.
• To ensure that call answering is inline within set targets for handling and customer satisfaction.
• Understand and address customer needs, supporting understanding amongst colleagues delivering and developing services.
• Ensure that Reception areas are kept to a high standard.
• Complete transactions, including taking payments, following the appropriate protocols.
• Ensure that every customer contact is reflected in key customer information being updated on our housing management system and customer contact system.
• Uphold Tuath's policies and procedures, including health and safety requirements, and actively participate in promoting service quality improvements.
• Maintain an excellent understanding of customer interactions and use available technologies to provide information and support for customers.
• Be pro-active in the development and maintaining of strong networks and relationships with colleagues across the organisation and agencies, to ensure excellence in service delivery.

Skills

Operational knowledge

Customer service

Conflict resolution

CX tools

Customer focus

Communication skills

Problem solving

Self-motivation

Teamwork

Flexibility

Job description

Tuath Housing Association in Dundalk seeks a Receptionist to deliver a friendly, highly professional front-desk service and support customer inquiries with care. You will manage meeting rooms, handle payments, and maintain accurate records in the housing system while upholding safety and service standards.

The role requires strong communication, conflict resolution, and teamwork, with flexible hours and a focus on excellent customer experience across locality offices.