Freshsales Automation Designer — Graduate, Mentored

Beauparc; Ireland; Teletrabalho; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Mentoring from digital product pros

Sponsored Freshworks certification

Dedicated learning time

Pathway to mid-level configuration/PLM

Resumo da oferta

Panda is offering a Freshsales Configuration Designer graduate opportunity across the UK and Ireland. You will design, build and improve Freshworks workflows, work with service, sales and operations teams, and help implement AI-enabled tools.

The program includes mentoring, sponsored Freshworks certification, and learning time, with a clear path to mid-level roles. You will gain hands-on experience in business systems, automation and enterprise platform ownership, with regular travel to Panda

Qualificações

• A degree in Information Technology, Computer Science, Business Information Systems or a related subject, or equivalent practical experience.
• Foundational understanding of cloud software, databases or SaaS platforms.
• Strong analytical and problem-solving skills.
• Aptitude for building and troubleshooting logic-based workflows.
• Clear written and verbal communication skills.

Responsabilidades

• Design, build and test automated workflows, rules, triggers and service-level agreements across Freshworks.
• Work with service, sales and operational teams to understand processes and identify opportunities for automation.
• Configure ticket fields, routing rules, process stages and the supporting structures that workflows rely on.
• Scope, build and roll out new Freshworks features and capabilities.
• Maintain and prioritise a backlog of system and workflow improvements.
• Test all changes thoroughly and secure user sign-off before release.
• Support AI-enabled customer service tools and monitor performance.
• Build dashboards and reports that provide clear service performance views.
• Act as first internal contact for Freshworks configuration queries.

Conhecimentos

Analytical skills

Problem-solving

Communication skills

Workflow design

Aptitude for logic-based workflows

Curiosity about processes

Attention to data quality

Ability to explain technical options

Formação académica

Information Technology / Computer Science / Business Information Systems degree or equivalent

Ferramentas

Freshworks

Salesforce

HubSpot

Zendesk

Low-code / workflow tools

SQL basics

Descrição da oferta de emprego

Panda is offering a Freshsales Configuration Designer graduate opportunity across the UK and Ireland. You will design, build and improve Freshworks workflows, work with service, sales and operations teams, and help implement AI-enabled tools.

The program includes mentoring, sponsored Freshworks certification, and learning time, with a clear path to mid-level roles. You will gain hands-on experience in business systems, automation and enterprise platform ownership, with regular travel to Panda