Freight Operations Planner

Firstaff Personnel Consultants Ltd; Leinster; On-site; EUR 29,000 - 35,000; Full time

Job summary

A logistics recruitment agency in Ireland is seeking an Operations Support Specialist with strong route planning skills and freight experience. Responsibilities include processing manifests, providing customer service, and ensuring compliance with company procedures. Ideal candidates should have 3-5 years of relevant experience and excellent communication skills. Competitive salary offered with bonus eligibility after a probation period.

Qualifications

• 3-5 years of similar experience in freight operations.
• Experience in a fast-paced office environment with team collaboration.
• Good level of numeracy and literacy.

Responsibilities

• Process import manifests and bookings according to company procedures.
• Provide excellent customer service and respond to inquiries in a timely manner.
• Ensure accurate billing and costing as per company policy.

Skills

Route planning

Geographical knowledge of Ireland & UK

Excellent customer service

Attention to detail

Communication skills

Office administration

Teamwork

Tools

Microsoft Excel

Job description

Salary: €35,000 DOE + eligible for Bonus scheme after successful 6 month probation.

Need someone strong on route planning and geographical locations within island of Ireland & UK with previous Ops/Freight experience

Reporting directly to the Senior UK Lead, the ideal candidate will have previous experience in freight operations with strong route planning experience and a good geographical knowledge of the Island of Ireland and UK. duties will be to provide full time support to a busy operations team. The main responsibilities of this role are to assist in one of our Import Key Accounts along with operations planning, general administrative duties, and delivering an excellent customer experience.

Duties and Responsibilities:

• To complete the day-to-day processing of import manifests and bookings in line with company policy and procedures.
• To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional manner.
• To meet the operational day to day delivery needs of our customers in the most cost efficient and effective manner.
• Responsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames.
• Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time.
• Communicating with other departments as well as external parties to agree discrepancies raised by our agents.
• To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed.
• Comply fully with the defined operating procedures (SOP’s) and processes.
• Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner
• Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach.
• Support all continuous improvement initiatives including cross departmental projects through proactive engagement.
• Proactively support and fully comply with the Companies Health and Safety policies and procedures
• Assist in other functions within Operations on a project basis when requested.
• 3-5 years similar experience.
• Previous office administration experience in an extremely fast paced environment with several team members.
• Knowledge of the Logistics / Freight Industry would be a distinct advantage.
• Good Communications skills with proven work performance results.
• Exposure to working to KPI’s and the deliverance of same.
• Demonstrated ability to speak and write in English fluently.
• Good level of numeracy, literacy, and Microsoft Office skills.
• Highly proficient on Excel and Reports.
• Professional and focussed approach with a high level to attention and detail.
• Attention to analytics and conformance with defined procedures around tight timelines.
• Customer focussed with desire for strive for excellence.
• Positive ‘can do’ attitude and highly ambitious approach.
• Ability to work as part of a team and act on own initiative.
• Increased level of flexibility to meet timelines on reporting.
• Must be able to work effectively with minimal supervision.
• Exceptional Communication skills

*NB: All applicants CVS will be reviewed and should your skillset match our client’s requirements, we will contact you via email / mobile. We are also happy to consider you for other open opportunities within Firstaff. If however, you object to us holding your data on file, please acknowledge via email by return.

• Firstaff Personnel Consultants
  85/86 Grafton Street
  Dublin 2
  Ireland