Fraud Risk Investigator - Fintech

TELUS Digital; Cork; On-site; EUR 33,000 - 35,000; Full time

Job summary

A leading customer service provider is seeking a Risk Investigator to join their team in Cork. This role involves reviewing transactions to protect users from financial crime, collaborating with customers, and developing fraud detection strategies. The ideal candidate will have experience in banking or fintech, understand KYC/AML compliance, and possess excellent problem-solving skills. Join us and help make a difference in fighting fraud.

Benefits

Performance-based bonus

Private medical insurance

Pension scheme

Access to onsite gym

Career advancement opportunities

Community projects involvement

Bike-to-work tax relief

Qualifications

• Experience in detecting fraud through transaction monitoring rules.
• Strong understanding of KYC, AML, and risk assessment procedures.
• Ability to communicate complex ideas clearly.

Responsibilities

• Review fraud alerts and take necessary actions.
• Contact users for information regarding their account usage.
• Conduct enhanced due diligence reviews on high-risk users.

Skills

Experience in detecting fraud in banking or fintech

Strong understanding of KYC and AML

Excellent communication skills

Problem-solving abilities

Understanding of banking transactions

Job description

Risk Investigator

Location: Onsite (Cork HQ, Mahon)

Type: Permanent position

Salary: €33,000-35,000 gross p/a + monthly performance bonus

Shifts: 11.30-20.00 Mon-Fri subject to change (weekend shifts may be introduced in the future)

We're looking for a sharp-eyed Risk Investigator to protect our users and platform from financial crime. You'll review transactions, flag suspicious patterns, and work directly with customers to keep their accounts safe.

This role gives you the chance to solve complex problems, work with cutting-edge monitoring tools, and make a real difference in fighting fraud every day.

What we offer:

• Stable job: permanent employment contracts
• Performance based bonus
• Opportunity to advance your career
• Great rewards for referring your friends
• Multilingual exposure: improve your spoken and written language skills
• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
• Bike-to-work tax relief
• Pension scheme
• Maternity and paternity leave
• Access to GP care and an occupational health advisor
• Subsidized canteen

Overview of tasks:

• Provide input as we implement new transaction monitoring rules and tune existing ones
• Review fraud alerts in our transaction monitoring queue and take action as needed
• Contact our users for information on their account usage and transactions
• Work with our partners and internal team members to review and assess information received from users
• Take action on user accounts as needed, including locking or closing accounts
• Develop an understanding of expected activity for each type of user we work with
• Document investigative findings and elevate unusual or potentially suspicious activity to our partners for SAR consideration
• Develop an unfailing eye for potential fraud, money laundering, and high-risk activity on customer accounts
• Conduct enhanced due diligence (EDD) reviews on some of our highest risk users
• Investigate tools that would make your job easier
• Write clear documentation on current processes and help train future teammates

We are looking for someone who can:

• Demonstrate experience in detecting fraud in banking, fintech, or other financial services through in-house developed transaction monitoring rules
• Understand the language of bank transactions, including ACH, check, debit card, credit card, and wire transfers, both domestic and international
• Demonstrate risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred
• Understand the business banking landscape and have familiarity with international activity and ownership
• Exercise empathy and understanding when communicating with users
• Communicate complicated concepts with efficiency and clarity, both in speech and writing
• Manage relationships with external parties with confidence and kindness
• Work with efficiency and focus
• Understand how to keep an organized, clean inbox and passion for innovation
• Love problem solving and making teams, product, and processes more efficient
• Create exceptional customer experiences
• Have a strong product sense
• Be curious about the US banking system, startups, and ecommerce companies

Join our team and apply now!

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days.

Are you worried your profile doesn’t meet all the listed requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

About us:

Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.