Foods Colleague Manager - Blackrock

Marks & Spencer Plc; Blackrock; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension

Life Assurance

Maternity pay

WorkLife options

Training programmes

Wellbeing support

Volunteer day

Job summary

Marks & Spencer in Ireland's Blackrock area is seeking a Colleague Manager to lead and inspire the store team, owning the colleague experience from onboarding to performance reviews. You will mentor staff, deliver key store objectives, and model the company's values to ensure exceptional customer service.

You'll oversee day-to-day operations, coach shifts, drive sales, and ensure compliant processes while leveraging digital tools like Time & Attendance, MyHR, Teams, and PowerBI to monitor

Responsibilities

• Take full accountability for direct reports and their end-to-end experience.
• Mentor and develop team to be their best, celebrating success and managing performance.
• Collaborate with store leadership to deliver shared objectives.
• Model M&S behaviours and adapt to changing business priorities.
• Act on customer feedback to go above and beyond.
• Empower teams to own service, selling, and filling processes.
• Create a great place to work by listening to colleague feedback.
• Lead and coach to ensure safe and legal store operations at all times.
• Coach Shift Leads and Sales Advisors to deliver smooth operations.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of processes and guidelines with the team.
• Coach for high performance and a consistent customer experience.
• Drive sales and contribution through consistent delivery of inputs.
• Demonstrate digital confidence across Time & Attendance, MyHR, Teams, and PowerBI.

Job description

Colleague Manager

At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you’re ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.

Lead and Inspire

• Take full accountability for your direct reports, owning their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance effectively.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.

Deliver with Excellence

• Ensure the store trades safely and legally at all times.
• Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of all processes and guidelines in collaboration with your team.

Drive High Performance

• Raise the bar through coaching and performance development.
• Lead your team to deliver a consistent and exceptional customer experience.
• Drive sales and contribution through consistent delivery of key inputs.
• Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.

People Accountabilities

• Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
• Manage new starters through probation effectively.
• Spot and develop talent to meet future succession needs.
• Ensure duty of care calls and Returns to Work are completed promptly.
• Conduct absence review meetings where applicable.
• Complete 100% of check-ins, celebrating success and managing performance.
• Ensure compliance learning is completed by all colleagues.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• Full maternity pay for 26 weeks.
• WorkLife options, including 4-day working week or 9-day fortnight.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/5 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

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