Food Hall Team Lead

Avoca Ireland; Malahide; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading food retailer in Malahide is seeking a full-time Foodhall Team Lead to support the management team and ensure high customer satisfaction. The ideal candidate will have experience in the food industry, strong customer service skills, and the ability to handle cash and reconciliations. Key responsibilities include customer service, cash handling, and teamwork. Benefits include a pension scheme, professional development, and health programs.

Benefits

Pension Scheme

Professional Development

Employee Assistance Programme

Employee Referral Bonus

Family Friendly Policies

Life Assurance Benefit

Cycle To Work Scheme

Health & Wellness Programmes

Qualifications

• Proven track record in the food industry.
• Experience in customer service.
• Ability to handle cash and perform reconciliations.

Responsibilities

• Tend to customers courteously and handle complaints satisfactorily.
• Perform cash reconciliation and reporting.
• Demonstrate good teamwork during opening and closing shifts.
• Upsell products and provide recommendations.
• Process payments and handle refunds effectively.

Skills

Customer Service

Cash Handling

Teamwork

Flexibility

Job description

Overview

We are looking for a Foodhall Team Lead for our Malahide Foodhall on a full-time permanent basis to assist the management team in store. The role of a Food team lead is to provide support for the wider management team, and to lead your Team in your department when a manager is absent. Duties include opening and closing duties of the Malahide Foodhall, assisting with day-to-day running of the store and supporting the management team in a variety of different ways.

The Team Lead's responsibilities include cash handling, cash reconciliation, assisting in running the daily employee breaks, customer service queries and supporting the management team in various different capacities. The ideal candidate should have experience within the food industry and have a proven track record of seeking responsibility.

Responsibilities

• Customer Service - Customers should be tended to with courtesy and respect at all times. Their satisfaction is paramount to our business, so a high level of customer service is required. A team lead would also deal with customer complaints in a satisfactory way, ensuring they are escalated appropriately.
• Cash Handling and Reconciliation - Performing end of day cash reconciliation and reporting, safe counts and cash drops.
• Opening and closing duties as outlined by your line manager. Avoca values teamwork as a core responsibility for all staff, and a team lead is responsible for demonstrating good teamwork initiatives on opening or closing shifts where a manager is not present.
• Upselling - Offering advice, recommendations and alternatives to items that are sold out or unavailable in a subtle way, encouraging customers to browse, and offering information on all aspects of shop products.
• Processing payments, competently taking refunds whilst delivering good customer service to offset faulty products etc.

Competencies

• Customer Service - Going above and beyond for the needs of the customer.
• Timekeeping - Adhere to the sick leave policy and absence policies, using correct notification methods.
• Teamwork - Working as part of a team to ensure business goals and objectives are met.
• Flexibility - The nature of the business is dependent on customer service which requires certain aspects of flexibility such as roster changes, cover on days that are short-staffed that may be in different areas of the store.

Why work with us?

We\'re always on the lookout for like-minded folks to join our merry band of men and women. So, apart from coming to work with your amazing teammates every day, we also offer the following benefits:

• Pension Scheme
• Professional Development
• Employee Assistance Programme
• Employee Referral Bonus
• Family Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme
• Health & Wellness Programmes

Avoca is an equal opportunities employer