Floor supervisor ¦ Sligo

Supermacs; Sligo; On-site; EUR 30,000 - 40,000; Full time

Job summary

A new food service brand in Sligo is seeking a Floor Supervisor to oversee lobby operations and ensure exceptional customer service. The role focuses on maintaining a clean and welcoming environment and requires strong customer engagement skills. The ideal candidate should have experience in a supervisory role, with a commitment to health and safety standards. Applications are welcomed from individuals currently residing in the State with valid work permissions.

Qualifications

• Experience in a supervisory role in a customer service environment.
• Strong interpersonal skills and the ability to engage with customers.
• Ability to follow health and safety protocols.

Responsibilities

• Supervise and coordinate the Lobby Team.
• Ensure cleanliness and safety in public areas.
• Engage with guests to enhance their experience.
• Respond to customer feedback and complaints promptly.

Skills

Customer service

Team coordination

Attention to detail

Communication skills

Job description

Supermac’s and Papa John’s Drive Thru

Supermac’s is excited to announce the opening ofSupermac’s and Papa John’sDrive Thruin an existing Service Station inSligoin spring 2026.

This location is part of a Top Oil Forecourt and will bring our well-known brands to the area. We remain committed to providing world-class food services while upholding the traditional values that Supermac’s is known for.

Join our team at this new location and be part of the continued success of Supermac’s.

The role

The Floor Supervisor provides ongoing support to the Management Team to ensure customers receive the best quality, service, and cleanliness each time they visit the store. They must interact with customers, staff, and management in a friendly and efficient manner to achieve this result.

The Floor Supervisor is responsible for the overall supervision and coordination of the Lobby Team to ensure that all operations within the lobby areas and public areas are carried out efficiently, professionally, and in accordance with company standards. This role involves maintaining a clean, safe, and welcoming environment at all times and ensuring that all assigned tasks are completed to the highest standard. Responsibilities include ensuring that tables and seating areas are clean and free from spillages, bins are emptied regularly, floors are kept clean and dry, and all public areas and toilets remain clean, fully stocked, and presentable throughout operating hours.

The Floor Supervisor is expected to perform all responsibilities in full compliance with the training and operational procedures provided. In addition, they must ensure that all team members adhere to the same standards, following established training, health, and safety protocols at all times.

Key Responsibilities

• Greet and engage with guests in a friendly and professional manner, ensuring they feel welcome and valued at all times.
• Provide assistance to customers as needed, including helping with buggies, wheelchairs, and trays, while maintaining a helpful and approachable attitude.
• Offer informed and creative suggestions about menu items to enhance the customer experience and encourage sales.
• Supervise and coordinate the Lobby Team to ensure all areas — including tables, seating areas, floors, bins, and toilets — are consistently clean, tidy, and safe throughout operating hours.
• Maintain a strong focus on floor safety and ensure all spillages or hazards are addressed immediately.
• Ensure the lobby and serving areas are properly set up, stocked, and presented at all times.
• Monitor staff performance, delegate cleaning and maintenance duties, and ensure all team members adhere to company standards and hygiene procedures.
• Conduct regular checks of public areas and restrooms to ensure cleanliness, adequate stock levels, and compliance with hygiene and safety requirements.
• Communicate effectively with customers to ensure satisfaction with both food and service, addressing any issues promptly and professionally.
• Respond to customer feedback and elevate any unresolved complaints or operational concerns to the Duty Manager or Store Manager.
• Liaise with management and colleagues to ensure efficient customer flow and smooth service during busy periods.
• Support training and onboarding of new lobby staff to ensure consistent service and adherence to brand standards.
• Take pride in creating a positive, enjoyable atmosphere for both customers and team members, representing the company with professionalism and enthusiasm.

Only applicants currently residing in the State with valid permission to work will be considered.