Fire and Security Service Engineer

Johnson Controls Ireland HVAC; Cork; On-site; EUR 80,000 - 100,000; Full time

Job summary

A leading engineering solutions provider in County Cork is seeking a Service Engineer to service fire and security systems. You will provide exceptional customer service and possess relevant industry qualifications. Ideal candidates must have experience in the Fire & Security industry and a valid driving license. This role offers competitive salary, generous benefits, and career progression opportunities.

Benefits

Competitive basic salary

Overtime averaging 450 hours per year

Generous callout payments

Company vehicle

23 days holiday plus bank holidays

Qualifications

• Experience within the Fire & Security industry is essential.
• Driving license is required.
• Previous experience in a customer-facing environment is preferred.

Responsibilities

• Service Intruder Alarms, Access Systems, CCTV and Fire Alarm Systems.
• Provide excellent Customer Service to exceed expectations.
• Ensure time is managed efficiently and jobs are prioritized correctly.

Skills

Experience within Fire & Security industry

Ability to lift and climb ladders

Customer service skills

Education

Current relevant qualifications to the industry (e.g. 18th edition, NVQ, City and Guilds, BTEC, FIA)

Job description

Job Description

Johnson Controls is a global market-leading engineering & integrated solutions company. As a business Johnson control owns a portfolio of fire & security brands including Tyco, ADT, WOT, Esotec & more.

This position is working for our ADT brand, once you are onboarded you will be assigned a defined area servicing a variety of ADT products.

Why work for ADT?

We Have Created The Perfect Platform For You To Progress Your Career With ADT, With a Range Of Opportunities Available. As Well As An Excellent Career Progression, You Will Get

• Competitive basic salary with excellent additional earnings potential.
• Overtime – averaging 450 hours per year.
• Generous callout payments – Best in the industry.
• Travel Time – Averaging 3% of basic salary.
• Engineering Commission scheme – Averaging 7% of basic salary.
• Sales referral incentive scheme.
• Pension – we match up to 7%.
• 23 days holiday plus bank holidays.
• Company Vehicle, uniform, all PPE, tools and ongoing training provided.
• Industry leading Health & Safety and an employee assistance program.
• Career progression opportunities - newly introduced Engineering career ladder 2022.
• Our team average 20+ years length of service.
• Staff referral scheme up to €5,000
• Rewards & recognition programmes.

What You Will Do

Our Service Engineers are involved in servicing Intruder Alarms, Access Systems, CCTV and Fire Alarm Systems. The successful engineers will Service the Fire and Security systems to the relevant industry standards, providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who can identify and rectify problems before they occur. This is a fantastic opportunity for a time served Multi skilled Engineer to work within a high performing team, focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand, with incomparable career opportunities.

How You Will Do It

• Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers.
• To Service the appropriate devices, working safely and responsibly to avoid injuries, damage to property, and the loss of unused materials.
• Ensuring your time is managed efficiently and jobs are prioritised correctly.
• Correctly complete Engineer work reports, handover certificates/BSIA Certificates or checklist as appropriate.

What We Look For

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment
• Hold current relevant qualifications to the industry i.e. 18th edition/ NVQ/ City and Guilds/BTEC/FIA