Field Service Representative - Controls IRL

ATS Corporation; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

ATS Corporation is seeking a Field Service Representative – Controls Engineering in Dublin, Ireland. The role involves programming and troubleshooting software specific to customer needs, with 50-75% travel requirements. Candidates should have a degree in programming/electrical engineering and at least 4 years of relevant experience.

You will lead teams at customer sites, ensure compliance with ATS standards, and communicate effectively with clients. Strong technical skills and a commitment to safety are essential. This role offers a challenging and rewarding environment.

Qualifications

• Minimum of four years in a hands-on automation/controls environment.
• 3+ years programming PLCs and HMIs.
• Willingness to travel 50 to 75% of the time.

Responsibilities

• Develop and program software specific to customer requirements.
• Troubleshoot controls at customer locations.
• Complete detailed Service Reports on services provided.

Skills

Programming PLCs

Troubleshooting electrical equipment

Communication skills

Attention to detail

Teamwork

Education

Post-secondary diploma or degree in programming/electrical engineering

Tools

Allen Bradley software

Siemens software

Microsoft Word

Microsoft Excel

Job description

Field Service Representative – Controls Engineering

Our After Sales & Service team in our IRL division is looking for a bright, ambitious Field Service Representative – Controls Engineering who enjoys teamwork and on-going challenging projects.

• Develop and program software (PLC and/or PC based) specific to customer requirements.
• Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status.
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
• Required to work independently or as part of a team.
• Ensure alignment of customer objectives with on‑site work plan.
• Support developing operating and troubleshooting knowledge of the operations team.
• Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
• Make recommendations to repair/replace only items that require repair/replacement.
• Travel to both domestic and international customer locations for long and short‑term support.
• Lead on‑site team and liaise with customer and ATS Project Manager.
• Coordinate third‑party vendors and assist to resolve technical issues as required.
• Complete detailed Service Report for the services provided on a daily/weekly basis. Ensure customer issues have been resolved through follow‑up communication and project/case closure if required.
• Be available to be on call on a rotational basis.
• Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
• Facilitate warranty/non‑warranty claims with the customer.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
• Adhere to all health and safety rules and procedures.
• Takes initiative, innovative, and has a keen attention to detail.
• Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators and management to manage project and assignment.
• You will be expected to set an example of company culture with integrity and professional competence. Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Safety Procedures, Policies and the Employee Expectations.

Qualifications

Education:

A post‑secondary diploma or degree specializing in programming/electrical engineering or equivalent. Database/Robot/Vision experience is an asset.

Experience:

A minimum of four years of experience in a hands‑on automation/controls environment. 3+ years of programming PLCs and HMI using Allen Bradley or Siemens software.

Must be willing to travel to customer sites; travel will range from 50 to 75% per month.

The successful candidate is a good communicator, displays professionalism and has well‑developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi‑disciplined engineering environment under pressure. An excellent understanding of pneumatic, electrical and multiple controls systems, along with the ability to read drawings, reference manuals and systems instruction guides is essential. Must have experience and be proficient with Microsoft Word and Excel. Individual must have the ability to quickly gain knowledge to readily troubleshoot systems.