Field Service Engineer – Limerick

ICT Services; Dublin; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading IT solutions provider in Dublin is seeking a Hardware Engineer to join their team. The role involves installing, diagnosing, and repairing multi-vendor devices, including PCs and laptops, while providing excellent customer service. Candidates should have experience with hardware maintenance and troubleshooting, strong communication skills, and relevant IT certifications. This position offers opportunities for further professional development and training, positioned within a supportive and collaborative work environment.

Benefits

Role-specific training and support

Opportunities for professional development

Collaborative work environment

Qualifications

• Practical experience of PC & laptop repair and maintenance.
• Solid understanding of basic computer networking and operating system concepts.
• IT certifications such as CompTIA A+, Network+, or equivalent.

Responsibilities

• Install, diagnose, and repair multi-vendor devices such as PCs, laptops and printers.
• Assist in hardware deployments, upgrades, and imaging of devices.
• Act as part of an On-Call team.

Skills

PC & laptop repair and maintenance

Good attention to detail

Troubleshooting hardware issues

Excellent communication skills

Customer-facing skills

Education

3rd level qualifications such as BSc Information Technology

Tools

Microsoft 365

Job description

• We are an all-island independent IT solutions provider.
• We are Irish-owned, and our company legacy stretches back over 60 years.
• We operate primarily in commercial, financial, and state organisations.
• We partner with global clients such as Dell, HP, Lenovo, Fujitsu, and Cisco.
• We offer class-leading solutions in Field Services, Managed Services and Deployments

What Do ICT Services Offer?

• A friendly, collaborative, and supportive work environment.
• Role-specific training and support.
• Considerable independence in task management.
• Opportunities for professional development and certification.
• Exposure to a broad range of IT infrastructure and technologies.
• Opportunities to develop both broad and deep IT knowledge in a challenging and fast-moving environment.

About the Role:

We are looking for a hands‑on, detail‑oriented Hardware Engineer to join our growing team of over 150 professionals. The ideal candidate will have practical experience maintaining and repairing desktop PCs and laptops, with knowledge of Enterprise hardware considered a strong advantage.

Well developed communication and customer‑facing skills are an essential part of the role, which is well suited to a fast‑learning and creative individual who is equally comfortable as part of a team or working independently on their own initiative.

This is a great opportunity for someone who enjoys working with physical hardware and wants to develop their technical skillset further – role‑specific training will be provided to the successful candidate, with numerous opportunities for further growth.

Key Responsibilities:

• Install, diagnose, and repair multi‑vendor devices such as PCs, laptops and printers.
• Install, configure and diagnose network devices such as routers, switches and hubs.
• Install, configure and diagnose PoS devices such as Chip & Pin units and printers.
• Install, configure and diagnose AV devices such as multimedia displays and satellite systems.
• Assist in hardware deployments, upgrades, and imaging of devices.
• Perform basic OS installation and configuration tasks.
• Act as part of an On‑Call team.

Requirements:

• Practical experience of PC & laptop repair and maintenance.
• Practical experience of working independently and on own initiative.
• Good understanding of hardware technology and components.
• Good attention to detail and methodical approach to problem‑solving.
• Solid ability to troubleshoot and resolve hardware issues.
• Solid understanding of basic computer networking and operating system concepts.
• Excellent communication and teamwork skills.
• Excellent customer‑facing skills and fluent spoken English.
• Full, clean EU or UK driving licence.
• Practical experience of Deskside Support roles and apps such as Microsoft 365.
• Practical experience of Enterprise hardware such as servers or tape libraries.
• Familiarity with Enterprise concepts & terminology such as RAID or hyperconverged infrastructure (HCI).
• IT certifications such as CompTIA A+, Network+, or equivalent.
• 3 rd level qualifications such BSc Information Technology, or equivalent.