Field Service Engineer 1

Onto Innovation; Ireland; Remote; EUR 60,000 - 85,000; Full time

Job summary

Onto Innovation in Ireland seeks a Field Service Engineer to support on-site installations and remote troubleshooting for advanced metrology and semiconductor tools. You will diagnose problems, perform repairs, and ensure equipment meets Onto specifications.

Travel up to 75% is required; you will train customers, document service actions, and coordinate with sales and engineering to optimize performance and reliability.

Qualifications

• BS in Electronics, Systems Engineering, Materials Science or Analytical Chemistry, or undergraduate degree with 3 years of experience
• Willingness to travel 50–75%
• Metrology tool experience is a plus
• Preferred semiconductor field experience in field service or hardware/software installation

Responsibilities

• Provides on-site installation, troubleshooting, service and repair of complex equipment
• Checks operational quality against Onto specifications
• May instruct customers in system operation
• Acts as liaison with customer on administrative and technical matters
• Interprets customer needs and clarifies responsibility for problem resolution
• Field support for system hardware/software, PCs, and IP networking/wireless networking
• Uses professional concepts and company policies to resolve issues
• Performs varied work under limited supervision

Skills

Proficient English

Troubleshooting

Self-motivated

Process oriented

Education

BS in Electronics/Systems Engineering/Materials Science/Analytical Chemistry

Tools

DVM

Troubleshooting gear

Windows

Linux

Job description

## Field Service Engineer 1Apply: Remote-Ireland: Full time: Posted Yesterday: R-5922Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.**Job Summary & Responsibilities*** Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation* Checks out and approves operational quality of system equipment versus Onto specifications* May instruct customers in the operation of the system* Serves as company liaison with customer on administrative and technical matters for assigned projects.* Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers* This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and IP telephony/networking/ wireless networking* Uses professional concepts; applies company policies and procedures to resolve a variety of issuesJob Complexity* Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization.* Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.* Some evaluation, originality or ingenuity is required.Within 2 years through the position and internal training:* Possesses and applies a broad knowledge of principles, practices, and procedures to the* ompletion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters* Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of* Acts in advisory capacity, making recommendations for continuous improvement of the organization’s business**Qualifications*** B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry* Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience* Requires more than 50 % and up to 75 % of travel* Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus* Preferred related experience in the semiconductor fieldPreferred Skills* Proficient English skill is a must* Familiar with Windows, Microsoft office and/or Linux* Proficient in using handy tooling, DVM and other troubleshooting gears* Self-motivated* Self-driver with forward thinking looking consistently for continuous improvement* Proactive* Process orientedOnto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.