Facilities Operations Manager

JLL; Kildare; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading facilities management company is seeking a Facilities Manager to oversee client relationships and ensure quality service delivery. With over 5 years of experience, you will manage vendor contracts and direct teams, ensuring compliance with health and safety regulations while maintaining the facility's operational excellence. A Bachelor's degree and strong problem-solving skills are essential for success in this role.

Qualifications

• 5+ years of experience in facilities management or related role.
• Proven background in facilities management with experience in managing large teams.
• Strong knowledge of building systems and maintenance practices.
• Familiarity with health and safety regulations and building codes.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• IFMA certification (CFM) or similar professional certification is preferred.

Responsibilities

• Manage client relationships and expected deliverables.
• Oversee vendor contracts including custodial cleaning and sustainability services.
• Assist in managing direct team of facilities managers and technicians.
• Ensure teams are compliant with health and safety programs.
• Maintain safety and appearance of the organization and wellness facilities.
• Prepare and submit reports to the client and team.
• Participate in hiring, coaching, and assessing new staff.
• Assist in budget control for operations.
• Attend staff conferences and trainings.

Skills

Strategic planning and budgeting

Vendor and contract management

Risk management and compliance

Emergency response and business continuity planning

Strong analytical and reporting skills

Ability to multitask and prioritize

Customer service orientation

Education

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field

Tools

Facility management software

Microsoft Office suite

Job description

Job Summary/Goals

• Help develop and sustain a high quality well motivated team.
• Ensure that client’s expectations are met.
• Ensure that the financial operations or the teams and services under their remit meet targets and control requirements.
• Health and Safety Management for operation
• Implement industry best practice operations across the Service Delivery.
• Develop new ways of working through the application of innovative technologies, automation, and innovative operations.
• Sustainability – to demonstrate a commitment to JLL and client sustainability programs.

Essential Duties And Responsibilities

• Manage relationship Client relationship and expected deliverables.
• Help manages vendor contracts including Custodial cleaning, Landscaping & Pest Control, Waste & Sustainability, Vending Services.
• Assist in managing direct team of FM’s, Building Fabric Techs, etc.
• Health and safety – ensure teams are compliant and involved in site EHS program.
• Maintain safety and security; monitor access; maintain appearance and overall environment of the organization and wellness facilities.
• Preparing, maintaining and submitting the reports and records to the Client and IFM team
• Take part in reviewing, interviewing, hiring, coaching, supervisor, and assessing of new staff.
• Assist in budget control and ownership for the operation.
• Attend staff conferences and trainings

Key Performance Measures

• Meet and exceed Client relationship and expectations.
• High quality service levels for the site
• Manage budgets and forecast spends
• Manage all site facility services
• Assist in EHS EMEA program

Skills

• Strategic planning and budgeting
• Vendor and contract management
• Risk management and compliance
• Emergency response and business continuity planning
• Strong analytical and reporting skills
• Ability to multitask and prioritize in a fast-paced environment
• Customer service orientation

Experience

• 5+ years of experience in facilities management or related role.

Qualifications

• Candidate to have a proven background in facilities management with experience in managing large teams.
• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
• Strong knowledge of building systems, and maintenance practices.
• Familiarity with relevant health and safety regulations and building codes.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in facility management software and Microsoft Office suite.
• Excellent communication and interpersonal skills.
• IFMA certification (CFM) or similar professional certification is preferred.