Estate Experience Supervisor

Red Carnation Hotels Ltd.; Ireland; Remote; EUR 40,000 - 62,000; Full time

Benefits offered by this job

Professional training & development

Discounted accommodation rates

Staff events & recognition

Volunteering days

Holiday entitlement up to 25 days

Dry cleaning of business attire

Job summary

Red Carnation Hotels Ltd. at Ashford Castle is recruiting an Estate Supervisor to deliver Forbes Five-Star guest service and uphold our luxury standards. The role focuses on guest welcome, coordinating services, and coordinating with management to ensure seamless operations.

The ideal candidate will lead a team, possess strong communication, and remain flexible to work across a seven-day period. Full driver’s license and eligibility to work in Ireland are required.

Qualifications

• Experience leading a team is desirable.
• Strong communication skills are essential.
• Able to adapt to busy, guest-facing environments.

Responsibilities

• Welcome guests on arrival in a warm, personalized way using guest/member names where possible.
• Coordinate services and products to be available to guests promptly.
• Review daily sheets and function itineraries to stay informed on bookings and requests.
• Know VIP lists and function sheets to ensure seamless guest experiences.
• Assist Estate Manager in planning and executing activities reflecting Ashford Castle/RCH standards.
• Support front desk during peak times with bookings and activity advice for families or large groups.
• Collaborate with management on events and promotions to upsell where appropriate.
• Evaluate services and help streamline systems and procedures.

Skills

Leadership

Communication

Attention to detail

Flexibility

Job description

Red Carnation Hotels Ltd. at Ashford Castle is recruiting an Estate Supervisor to deliver Forbes Five-Star guest service and uphold our luxury standards. The role focuses on guest welcome, coordinating services, and coordinating with management to ensure seamless operations.

The ideal candidate will lead a team, possess strong communication, and remain flexible to work across a seven-day period. Full driver’s license and eligibility to work in Ireland are required.