Enterprise CSM: Drive ROI, Renewals & Growth

Cyara; Ireland; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading CX solutions provider is seeking a Customer Success Manager to manage an East Coast portfolio and enhance customer relationships. The ideal candidate will have over 5 years of experience in Customer Success, demonstrating strategic thinking and strong program management skills. This role offers competitive compensation and a chance to join a dynamic team dedicated to customer excellence.

Benefits

Flexible work environment

Competitive compensation

Results-oriented culture

Qualifications

• 5+ years of experience in a Customer Success Role.
• Experience managing large mid-market and enterprise accounts.
• Adept at preparing business reviews and articulating value.

Responsibilities

• Own customer outcomes and ensure each customer receives value.
• Negotiate long-term renewals with revenue uplift.
• Identify new opportunities within existing customer base.

Skills

Customer experience delivery

Strategic mindset

KPI definition

Preparation of business reviews

Ownership of resources

Relationship management

Results focus

Program management

Analytical skills

SaaS experience

Software development knowledge

Education

Bachelor's degree in a related discipline

Job description

A leading CX solutions provider is seeking a Customer Success Manager to manage an East Coast portfolio and enhance customer relationships. The ideal candidate will have over 5 years of experience in Customer Success, demonstrating strategic thinking and strong program management skills. This role offers competitive compensation and a chance to join a dynamic team dedicated to customer excellence.