Employee Relationship Consultant

Atlas; Ireland; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Birthday off

Parental Leave Program

Learning & development opportunities

Diversity & inclusion initiatives

Job summary

Atlas HXM is seeking an Employee Relationship Consultant to join the global HR operations team. This role delivers high-quality HR support across a defined region, focusing on complex case management, compliance guidance, and employee lifecycle support.

The role works as an advanced individual contributor, partnering with Shared Services, Payroll, Benefits, and Legal teams to ensure compliant and timely resolution of HR issues across the UK and Nordics region.

Qualifications

• 3–5+ years of experience in HR operations or employee lifecycle support.
• Experience managing complex HR cases/escalations in a multi-country environment; UK experience required; Nordics a plus.
• Proficiency in HR systems and case management tools.

Responsibilities

• Manage and resolve complex HR inquiries and cases across the employee lifecycle.
• Provide guidance on regional employment practices and compliance requirements.
• Collaborate with Shared Services, Payroll, Benefits, and Legal teams to ensure compliant, timely resolutions.
• Identify trends, contribute to knowledge articles, and support process improvements.

Skills

HR operations

Case management

UK HR

Nordics experience

HR systems

Education

HR certification

Tools

HRIS

Case management tools

Job description

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle.

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are.

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

About the Role

We are seeking anEmployee Relationship Consultantto join our global HR operations team. This roleis responsible fordelivering high-quality HR support across a defined region, with a focus on complex case management, compliance guidance, and employee lifecycle support.

As part ofourHR service delivery model, this positionoperatesas an advanced individual contributor, supporting escalated and non-routine HR matters that require deeperexpertiseand judgment. The role partners closely with Shared Servicesand the Payroll, Benefits, and Legal teamsto ensureaccurate, compliant, andtimelyresolution of HR issues.

This is a regionally aligned role that requires a strong understanding of local employment practices and language proficiency relevant to the supported geography, which includes the UK and the Nordics region.

Key Responsibilities

HR Service Delivery & Case Management

• Manage and resolve complex or escalated HR inquiries and cases across the employee lifecycle
• Serve as the point of ownership for issue resolution, ensuringtimelyand high-quality outcomes
• Provide guidance on non-standard HR scenarios, applying sound judgment and company policies/’
• Maintainaccuratecase documentation and ensure compliance with internal SLAs

Regional Compliance & Employee Support

• Apply country-specific employment laws, statutory requirements, and internal policies
• Provide clear and practical HR guidance to employees and managers within the region
• Support compliance-related activities, including audits, documentation, and regulatory requests
• Partner with internal stakeholders to ensure consistent and compliant practices

Cross-Functional Collaboration

• Work closely with Shared Services teams to ensureappropriate caseescalation and resolution
• Partner with Payroll, Benefits, and Legal teams to address complex or sensitive matters
• Support regional HR programs and initiatives, including performance cycles and benefits processes
• Escalate risks proactively and drive issues through to resolution

Continuous Improvement & Operational Excellence

• Identifytrends in employee inquiries and recommend process improvements
• Contribute to the development of knowledge articles and service documentation
• Support data quality and compliance reviews to ensure accuracy and consistency
• Participate in initiatives that enhance service delivery and employee experience

Qualifications

Required

• 3–5+ years of experience in HR operations, HR shared services, or employee lifecycle support.
• Experience managing complex HR cases or escalations in a multi-country environment. Experience managing UK is required. Nordics experience is a plus.
• Strong understanding of regional employment practices and compliance fundamentals
• Proficiencyin HR systems and case management tools
• Professional workingproficiency(or higher) in the primary language(s) of the supported region
• Strong attention to detail and ability to manage sensitive information

Preferred

• Experience working within a tiered HR service delivery model
• Exposure to regional labor law frameworks (e.g., EMEA, LATAM, APAC)
• Experience collaborating with Payroll, Benefits, and Legal teams
• HR certification

This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.

What We Offer

• The opportunity to work with a purpose — simplifying global expansion across borders and cultures
• A diverse and inclusive environment
• Country-specific benefits
• Flexible PTO
• Your birthday off and a day for you to volunteer and give back to the organization of your choice
• Generous Parental Leave Program
• Growth and development opportunities with access to a top learning content provider
• The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.

Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas HXM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas HXM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas HXM will not tolerate discrimination or harassment based on any of these characteristics. Atlas HXM encourages applicants of all ages.

Atlas HXM will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

Hiring decisions are based upon Atlas HXM’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.

This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.

Atlas HXM will only email candidates from an “@atlashxm.com ” email address. Candidates should ignore communications purporting to be from Atlas HXM that originate from any other email address. Atlas HXM will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas HXM.

By submitting your application, Atlas Technology Solutions, Inc. (“Controller”) collects your personal data contained in your application. Controller is located in Chicago, IL. United States of America and can be contacted by emailing [e-mail]. Controller processes your personal data for the purpose of carrying out the recruitment process, including but not limited to: assess your suitability for employment for the role for which you are applying, as well as future roles that may become available or facilitate communication with you. This is done based on the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. You are not required to provide any requested information to Controller but failing to do so may result in not being able to continue your candidacy for the job for which you are applying. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. From time to time your personal data will be transferred to associated companies of Controller to process for the purposes described in this Privacy Notice. Controller will ensure that appropriate or suitable safeguards are in place to protect your personal data and that transfer of your personal information is in compliance with applicable data protection laws. If your application is successful your data is saved for the implementation of the employment relationship, complying with statutory regulations. Application documents of unsuccessful candidates are deleted after twelve months at the latest. Pursuant to the E.U. General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws and regulations, you may have data subject rights enabling you to request to access, delete, correct, remove or limit the use, or receive a copy of your personal information in Controller’s possession or for which Controller is otherwise responsible.

Atlas HXM uses AI-assisted tools to help our recruiters screen applications and match candidate qualifications to role requirements. However, all hiring decisions are made by humans.

As a candidate, you have the right to: (a) request that your application be reviewed without AI-assisted screening, (b) receive an explanation of how AI was used in evaluating your application, (c) contest a decision you believe was influenced by an automated process, (d) request an alternative assessment format if a disability affects your engagement with any part of our process, or (e) withdraw your application at any time. To exercise any of these rights or ask questions, contact us at [e-mail] and we will respond within seven (7) business days.

We are committed to fair, non-discriminatory use of AI and comply with all applicable laws. By submitting your application, you acknowledge that you have been informed of and consent to our use of AI-assisted tools as described above.