EME Medical Information Manager

Aspen Pharma Group; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Aspen Pharma Group seeks an experienced Medical Information Manager to provide strategic oversight of MI activities across Europe, the Middle East and North Africa (EME & MENA). This role ensures high-quality, compliant MI services and coordinates with global teams and outsourced providers.

The successful candidate will act as the regional MI SME, drive compliance, manage vendor performance, and lead continuous improvement initiatives while handling complex medical enquiries and cross-functional

Qualifications

• Strong knowledge of pharmaceutical regulations and MI processes.
• Experience managing outsourced vendors and service providers.
• Experience supporting audits and quality improvements.

Responsibilities

• Oversee MI activities across EME & MENA regions ensuring quality and compliance.
• Monitor KPIs, enforce policies, and drive continuous improvement.
• Lead vendor relationships and performance reviews for MI providers.
• Support audits, CAPAs and regulatory inspections related to MI.
• Collaborate with Medical Affairs, Pharmacovigilance, Regulatory, QA and Global MI teams.

Skills

MI leadership

Regulatory knowledge

GxP compliance

Vendor management

Education

Degree in Pharmacy/Life Sciences/Medicine

Job description

We are seeking an experienced Medical Information Manager to provide strategic oversight of Medical Information (MI) activities across Europe, the Middle East and North Africa (EME & MENA). This role will be responsible for ensuring the delivery of high-quality, compliant medical information services across the region, including oversight of outsourced service providers and collaboration with global Medical Information, Pharmacovigilance, Regulatory Affairs, Quality Assurance, and Medical Affairs teams.

The successful candidate will act as the regional subject matter expert for Medical Information, driving compliance, operational excellence, vendor performance, and continuous improvement initiatives while ensuring the timely and accurate handling of medical enquiries.

Key Responsibilities

Medical Information Oversight

• Provide oversight of Medical Information activities across the EME and MENA regions.
• Monitor and evaluate Medical Information KPIs, quality metrics, and compliance performance.
• Ensure medical enquiries are managed in accordance with company policies, procedures, and regulatory requirements.
• Identify opportunities for process improvement and lead associated quality and compliance initiatives.
• Review and maintain Medical Information policies, SOPs, work instructions, and related documentation.
• Support the management of complex, second-line and escalated medical enquiries.
• Analyse enquiry trends and provide insights to key stakeholders to support business and patient needs.

MENA Medical Information Management

• Manage the regional Medical Information function for MENA markets.
• Ensure timely logging, tracking, and resolution of medical enquiries.
• Coordinate reporting of adverse events and product quality complaints in accordance with pharmacovigilance requirements.
• Conduct literature searches and support responses to complex scientific and clinical enquiries.
• Act as the primary Medical Information contact for local products and regional stakeholders.

Vendor and Service Provider Management

• Lead relationships with external Medical Information service providers.
• Monitor vendor performance against contractual and service level expectations.
• Conduct vendor reviews, audits, and performance assessments.
• Support the management of deviations, CAPAs, complaints, and service improvement initiatives.
• Partner with vendors and internal teams to resolve operational, compliance, or business continuity issues.

Quality, Compliance and Audit Support

• Ensure ongoing compliance with applicable regulations, quality standards, and company procedures.
• Represent the Medical Information function during internal and external audits and inspections.
• Investigate compliance-related issues and support corrective and preventive actions.
• Contribute to Quality Management Review processes and governance activities.
• Support quality and pharmacovigilance teams with audits and documentation reviews.

Cross-Functional Leadership

• Collaborate closely with Medical Affairs, Pharmacovigilance, Regulatory Affairs, Quality Assurance, and Global Medical Information teams.
• Provide Medical Information input into business initiatives, change controls, and process improvements.
• Support innovation and continuous improvement projects, including the implementation of new technologies and AI-enabled solutions.
• Act as the Medical Information representative on cross-functional committees and governance forums.

About You

• Degree in Pharmacy, Life Sciences, Medicine or a related scientific discipline.
• Significant experience within Medical Information, Medical Affairs, Pharmacovigilance, or a related pharmaceutical function.
• Strong knowledge of pharmaceutical regulations, Medical Information processes, and GxP compliance requirements.
• Experience managing outsourced vendors and service providers.
• Proven ability to lead audits, investigations, and quality improvement initiatives.
• Strong scientific communication, stakeholder management, and problem-solving skills.
• Ability to work effectively across multiple countries, cultures, and functions.

What You'll Bring

• A strong compliance and quality-focused mindset.
• Excellent organisational and project management skills.
• Ability to influence stakeholders and drive continuous improvement.
• Experience working within a global or regional pharmaceutical environment.
• A proactive, collaborative approach with a passion for delivering excellence in Medical Information services.