Receptionist – BrisDoc Healthcare Services

AVON LMC LTD; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team at a forward-thinking organization focused on improving the health of those experiencing homelessness. As a Receptionist, you will be the welcoming face of the service, providing essential support to patients and ensuring their needs are met with compassion and efficiency. Your role will involve managing communications, assisting with appointments, and supporting the clinical team to deliver outstanding patient care. This is a unique opportunity to contribute to a socially responsible organization that values diversity and inclusion, while also empowering you as a co-owner to influence the direction of the service.

Qualifications

• Strong communication skills to engage with patients and healthcare professionals.
• Experience in customer service and administrative roles.

Responsibilities

• Manage incoming calls and assist patients with bookings and queries.
• Ensure accurate data is available for the clinical team.

Skills

Communication Skills

Customer Service

Data Entry

Problem-Solving

Education

High School Diploma

Tools

Telephone Systems

Appointment Scheduling Software

Job description

Overview

Job summary

At BrisDoc's Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives.

As a Receptionist you will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician/service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries.

Main duties of the job

1. Engage & Support: Manage incoming calls from patients and healthcare professionals. Deal with patients face to face to book appointments and provide support and signposting. Deal with registrations both temporary and full. Take messages and respond to queries.
2. Accuracy: Ensuring accurate and timely data is available to the clinical team to enable services to run smoothly and to further improve the provision of primary care.
3. Safety and Patient Care: Signposting and prioritising patients to the most appropriate care following guidance from senior staff and policies to ensure patient wellbeing and safety.
4. Timely Communication: Provide prompt, professional, and informed responses to all callers, ensuring they feel heard and supported.
5. Administrative Assistance: Assist with administrative tasks as required, ensuring smooth operation of the service.
6. Support: Support with prescription queries, organising transport (emergency and non-emergency), Reception cover or any other duties within reason in support of the service.

About us

We want every member of our team to be committed to outstanding 'patient care by people who care' and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.

Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.

As an Employee Ownership Trust, every team member is a 'co-owner', empowered to shape and influence the company's direction. We encourage all 'co-owners' to get involved and be active participants in all areas of the business.

For questions about the job, please contact Joanne Gary, People Team Administrator at [e-mail] / 01179370900.

No. of Vacancies

1

Job Nature

Full Time

Job Location

Bristol

How to Apply

Interested candidates can send their resumes to the contact person as above in the job posts.