Duty Manager

Galmont; Galway; On-site; EUR 60,000 - 80,000; Full time

Job summary

A hotel in County Galway is seeking a Duty Manager to ensure smooth operations and exceptional guest experiences. You'll lead the team, oversee daily activities, and manage guest interactions. The role requires strong communication and leadership skills, along with the ability to remain calm under pressure. A supportive work environment and opportunities for career growth are offered, along with competitive salary and employee discounts.

Benefits

Competitive salary

Employee discounts on stays and dining

Career growth opportunities

Supportive work environment

Staff Meals

Discounted Gym

Qualifications

• Previous experience in a supervisory or managerial role in hospitality.
• Flexibility to work shifts, weekends, and holidays.
• Team-player attitude.

Responsibilities

• Ensure smooth day-to-day operations across all departments.
• Handle guest queries promptly and efficiently.
• Maintain a lobby presence during peak times.
• Conduct daily briefings and ensure comprehensive handovers.
• Spot check guest bedrooms to ensure standards.

Skills

Strong communication skills

Leadership skills

Problem-solving abilities

Guest-first mindset

Ability to remain calm under pressure

Flexibility to work shifts

Tools

Hotel management systems

Job description

As a Duty Manager, you'll be the face of the hotel during your shift. You'll ensure smooth day-to-day operations across all departments and act as the main point of contact for both guests and staff.

Key Responsibilities:

• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
• To assist in empowering, encouraging and promoting employees to make on the spot guest satisfaction decisions
• To ensure all guest queries are handled promptly and efficiently
• To ensure all guest profiles are updated and maintained
• To carry out Duty Management shifts as required
• To ensure all duty management shift checklists & or Vibe checklists are completed
• To carry out duty management shifts in accordance with agreed hotel procedures
• To liaise with all HODs on a daily basis to ensure sufficient staffing levels.
• To ensure that the operation in all areas is running as is the agreed standard and follow up any discrepancies with the relevant HODs.
• To be operationally responsible for the service delivery and standards throughout the entire building when on Duty.
• To ensure that all signage throughout the building is up to date, in the correct standard and professionally displayed.
• To patrol the building at regular intervals paying particular attention to cleanliness, both inside and outside the building.
• To patrol the building ensuring that all fire exits are free from obstruction and in proper working order.
• To take control and lead the team in the event of a fire alarm or pre alarm scenario.
• To be present around the building at all times during the day. In particular, the Duty Manager must maintain a lobby presence between the peak check in/out times, during lunchtime in around the lobby and restaurant and around the banqueting area during the peak tea/coffee times.
• Ensure that the back of house areas are in clean and proper condition.
• To attend the daily 10am team briefing ensuring that all the days business is covered and any feedback is followed up.
• Ensure that a comprehensive handover system is put in place to inform the Manager on Duty of all the VIPs, Complaints, Special Requests, Function Business and AOB.
• To look after requisitions outside of store hours ensuring that all documentation is completed.
• To deal with the situation in the event of a master/section key loss in conjunction with the General Manager.
• To spot check guest bedrooms on a daily basis.
• To ensure that all public areas within the Hotel are maintained in accordance with the agreed standards.
• To handle all complaints in a calm, organised and discreet manner ensuring complete service recovery every time.
• To get involved in and carry out training in the hotel.
• To ensure that all necessary Duty Management documentation is compiled, recorded and stored. To conduct show arounds as required.
• To help with Booking out guests to Hotels when needed.

What You Need:

• Previous experience in a supervisory or managerial role in hospitality
• Strong communication and leadership skills
• Ability to remain calm and effective under pressure
• Excellent problem-solving abilities
• Flexibility to work shifts, weekends, and holidays
• Proficient with hotel management systems
• A guest-first mindset and a team-player attitude

What We Offer:

• Competitive salary
• Employee discounts on stays and dining
• Career growth and development opportunities
• A supportive and inclusive work environment
• Staff Meals
• Discounted Gym

Benefits:

Staff Discounts Meal Allowance / Canteen