Director, Product

UnitedHealth Group; Ulster; Hybrid; EUR 150,000 - 210,000; Full time

Job summary

UnitedHealth Group’s Optum unit seeks a Product Director to lead a strategic enterprise AI initiative focused on transforming medical record review. You will define and execute the product strategy for a multi-year modernization, connecting healthcare platforms with AI technologies including intelligent document understanding and autonomous coding.

The role emphasizes collaboration across architecture, engineering, operations, and clinical teams, with a hybrid work model in Ireland (Dublin or

Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Healthcare Administration, or a related field.
• Proven extensive experience in product management with progressive leadership responsibility.
• Demonstrated success leading enterprise-scale product initiatives involving AI, automation, or digital transformation.
• Proven experience delivering products within highly regulated environments.
• Proven ability to work effectively across product, engineering, architecture, operations, data science, and executive leadership teams.
• Demonstrated solid communication, strategic planning, and stakeholder management skills.

Responsibilities

• Develop and execute the product strategy and roadmap for AI-powered medical record review and related clinical operations.
• Lead the modernization of legacy workflows by integrating enterprise platforms with next-generation AI capabilities.
• Partner with enterprise architecture, engineering, AI/ML teams, clinical operations, and business stakeholders to define scalable, interoperable solutions.
• Drive product discovery by identifying high-value use cases, validating customer needs, and prioritizing investments based on measurable business outcomes.
• Ensure seamless integration across existing Optum and UnitedHealthcare systems while minimizing operational disruption.
• Translate complex business, clinical, and technical requirements into actionable product plans and delivery roadmaps.
• Collaborate with architecture teams to establish API strategies, integration patterns, data flows, security requirements, and scalable system designs.
• Guide cross-functional teams through product lifecycle activities, including vision, roadmap development, feature prioritization, release planning, adoption, and continuous improvement.
• Define success metrics and monitor KPIs related to quality, automation, productivity, clinical accuracy, and financial outcomes.
• Ensure AI solutions meet regulatory, compliance, privacy, security, and responsible AI standards.
• Serve as the executive product leader communicating vision, progress, risks, and investment priorities to senior leadership.

Skills

Product management

Leadership

Cross-functional collaboration

Communication

Strategic planning

Stakeholder management

AI product leadership

Education

Bachelor's degree in Business, Computer Science, Engineering, Healthcare Administration, or related field

Job description

Requisition number:

Job category: Product

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an experienced Product Director to lead a strategic enterprise AI initiative focused on transforming medical record review through modern AI capabilities. This leader will define and execute the product strategy for a multi-year modernization effort that connects existing healthcare platforms with emerging AI technologies, including intelligent document understanding, clinical reasoning, and autonomous claim coding.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities

• Develop and execute the product strategy and roadmap for AI-powered medical record review and related clinical operations


• Lead the modernization of legacy workflows by integrating enterprise platforms with next-generation AI capabilities, including autonomous claim coding and intelligent clinical documentation processing


• Partner closely with enterprise architecture, engineering, AI/ML teams, clinical operations, and business stakeholders to define scalable, interoperable solutions


• Drive product discovery by identifying high-value use cases, validating customer needs, and prioritizing investments based on measurable business outcomes


• Ensure seamless integration across existing Optum and UnitedHealthcare systems while minimizing operational disruption


• Translate complex business, clinical, and technical requirements into actionable product plans and delivery roadmaps


• Collaborate with architecture teams to establish API strategies, integration patterns, data flows, security requirements, and scalable system designs


• Guide cross-functional teams through product lifecycle activities, including vision, roadmap development, feature prioritization, release planning, adoption, and continuous improvement


• Define success metrics and monitor key performance indicators related to quality, automation, productivity, clinical accuracy, and financial outcomes


• Ensure AI solutions meet regulatory, compliance, privacy, security, and responsible AI standards


• Serve as the executive product leader communicating vision, progress, risks, and investment priorities to senior leadership

Success Measures

Success in this role will be measured by:

• Delivery of enterprise AI capabilities that modernize medical record review workflows


• Successful integration of AI solutions across existing Optum and UnitedHealthcare platforms


• Increased automation of clinical review and claims coding processes


• Improved reviewer productivity, coding accuracy, and turnaround times


• Reduction in operational costs while maintaining or improving quality and compliance


• Adoption of scalable platform capabilities that accelerate future AI innovation across the enterprise

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications

• Bachelor's degree in Business, Computer Science, Engineering, Healthcare Administration, or a related field


• Proven extensive experience in product management with progressive leadership responsibility


• Demonstrated success leading enterprise-scale product initiatives involving AI, automation, or digital transformation


• Proven experience delivering products within highly regulated environments


• Proven ability to work effectively across product, engineering, architecture, operations, data science, and executive leadership teams


• Demonstrated solid communication, strategic planning, and stakeholder management skills

Preferred Qualifications

• Proven experience leading products that leverage Generative AI, Large Language Models (LLMs), agentic AI, or autonomous workflow automation


• Demonstrated familiarity with enterprise architecture principles, cloud-native platforms, event-driven architectures, and distributed systems

Leadership Competencies

• Demonstrated strategic thinking, with the ability to balance long-term platform investments and near-term business value


• Demonstrated solid systems-thinking capabilities, with an understanding of complex enterprise ecosystems and integration challenges


• Proven ability to build trust and collaborate effectively across product, engineering, architecture, clinical, and operational organizations


• Demonstrated ability to leverage data-driven decision-making to achieve measurable customer and business outcomes


• Proven ability to operate effectively in ambiguous environments while driving clarity, accountability, and execution


• Demonstrated commitment to the responsible application of AI to improve healthcare quality, efficiency, and affordability

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a greener atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace.

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