Director, Customer Success – EMEA/ROW, Scale & Lead

Tines; Dublin; Hybrid; EUR 100,000 - 140,000; Full time

Job summary

A leading technology company in Dublin is seeking a Director of Customer Success to lead a high-performing team and drive customer outcomes across the EMEA/ROW region. The ideal candidate will have over 10 years of experience in customer success and proven leadership in high-growth environments. You'll be responsible for developing strategies to maximize customer value, scaling operations, and fostering a collaborative team culture.

Qualifications

• 10+ years of experience in customer success or related function, with at least 5 in senior leadership roles.
• Proven experience scaling CS functions within high-growth environments.
• Track record of leading cross-functional teams to exceed retention and growth targets.

Responsibilities

• Lead and develop a high-performing team of Customer Success Managers and Engineers.
• Define and execute the EMEA/ROW customer success strategy.
• Drive customer outcomes including retention, upsell, and advocacy.

Skills

Customer success management

Leadership

Data-driven decision-making

Change management

Negotiation skills

Job description

A leading technology company in Dublin is seeking a Director of Customer Success to lead a high-performing team and drive customer outcomes across the EMEA/ROW region. The ideal candidate will have over 10 years of experience in customer success and proven leadership in high-growth environments. You'll be responsible for developing strategies to maximize customer value, scaling operations, and fostering a collaborative team culture.