Digital Customer Experience Senior Manager

Musgrave Group Plc; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading family-owned business in Dublin is seeking a Digital Customer Experience Senior Manager to shape and deliver a seamless customer-centric digital experience. Responsibilities include defining the digital strategy, leading cross-functional teams, and managing eCommerce initiatives. The successful candidate should have proven leadership experience in digital transformation, a strong understanding of eCommerce platforms, and excellent communication skills. This role operates under a hybrid working model, offering opportunities for professional growth and collaboration.

Benefits

Career Development

Collaborative Environment

Innovation Focus

Community Focus

Qualifications

• Proven experience in digital transformation and customer experience leadership.
• Excellent stakeholder management and communication skills.
• Ability to lead large-scale projects and manage cross-functional teams.

Responsibilities

• Define and execute the digital customer experience strategy.
• Lead cross-functional teams to deliver scalable digital solutions.
• Drive the migration of customers to the digital channel.

Skills

Digital transformation leadership

eCommerce platforms understanding

UX principles

Data analytics

Stakeholder management

Project management

Commercial acumen

Education

Third-level qualification in Digital Marketing, Business, IT

Advanced certifications in UX, eCommerce, Digital Strategy

Job description

Digital Customer Experience Senior Manager

Digital Customer Experience Senior Manager
Dublin - Hybrid Working

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

We are seekinga Digital Customer Experience Senior Manager to join the Musgrave team.

What you’ll be doing

The Digital Customer Experience Senior Manager is responsible for shaping and delivering a seamless, customer-centric digital experience across all platforms. This role drives digital transformation initiatives, ensuring that eCommerce, UX, and product management strategies align with business objectives and enhance customer engagement.

Key Responsibilities

• Define and execute the digital customer experience strategy for Musgrave Wholesale Partners and associated brands.
• Lead cross-functional teams to deliver scalable digital solutions that support growth and operational efficiency.
• Champion data-driven decision-making and personalization initiatives.

Customer Experience

• Ensure consistent, world class omnichannel experience across web, mobile, and other digital touchpoints.
• Oversee UX design, research, and UI development to optimize usability and conversion.

Product Management and Business Analysis

• Own commercial aspects of digital and generation of business cases to support investment and prioritisation
• Collaborate with IT and Business Analysts to deliver new features and enhancements

eCommerce

• Drive the migration of customers to the digital channel
• Increase the share of wallet for customers ordering via digital
• Manage, mentor and develop a multidisciplinary digital team, including UX Designer, Content Specialist, Operations Executives and Business Analyst.
• Drive capability building and resource planning for future projects.
• Monitor industry trends and competitor activity to maintain a leading digital proposition.
• Introduce emerging technologies (e.g., AI and Agentic Commerce) to enhance customer engagement.

Skills, Experience and Education

The successful candidate will have / be:

• Proven experience in digital transformation and customer experience leadership.
• Strong understanding of eCommerce platforms, UX principles, and data analytics.
• Excellent stakeholder management and communication skills.
• Ability to lead large-scale projects and manage cross-functional teams.
• Commercial acumen with a focus on driving revenue through digital channels.
• Third-level qualification in Digital Marketing, Business, IT, or related field or relevant experience.
• Advanced certifications in UX, eCommerce, or Digital Strategy is highly desirable.

What we offer

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.

Innovation Focus: Be part of a company that values forward-thinking solutions.

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.