Desktop Support Engineer - Cork Airport

ESP; Ireland; On-site; EUR 35,000 - 45,000; Full time

Job summary

A leading IT support provider in Ireland is seeking a Desktop Support Engineer to provide high-quality on-site support at Cork Airport. This role involves troubleshooting hardware and software issues, supporting network infrastructure, and maintaining meeting rooms. The ideal candidate will have strong problem-solving and customer service skills, along with the ability to work in a fast-paced environment. Competitive compensation and opportunities for career growth are offered.

Benefits

Competitive compensation

Comprehensive benefits package

Career growth opportunities

Qualifications

• Hands-on, customer-focused IT professional.
• Experience in troubleshooting hardware and software issues.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Perform PC and laptop hardware replacement and troubleshooting.
• Provide Windows setup and support within a business environment.
• Handle network cabling and support network infrastructure.
• Troubleshoot mobile devices and configure work profiles.
• Set up and maintain meeting and conference rooms.

Skills

Strong problem-solving skills

Excellent communication

Customer service abilities

Ability to work independently

Organised and flexible

Job description

ESP Global Services is looking for a Desktop Support Engineer to join us in Cork Airport

Desktop Support Engineer

Are you a hands-on, customer-focused IT professional with a passion for solving technical problems? We are looking for a Deskside Support Engineer to join our dynamic team and provide high-quality on-site support across our campus.

Key Responsibilities

• Perform PC and laptop hardware replacement, maintenance, and troubleshooting with accuracy and care.
• Provide Windows setup, troubleshooting and support within a fast-paced business environment.
• Carry out desk moves, including safely removing, relocating and reconnecting hardware equipment across the campus.
• Deliver hardware and peripherals to users and ensure timely deployment.
• Complete laptop and desktop imaging to company standards.
• Offer remote client support, resolving issues efficiently and professionally.
• Handle network cabling and patching, ensuring tidy and reliable connectivity.
• Support the network infrastructure, including switches, routers and wireless access points.
• Troubleshoot mobile devices, configure work profiles and install required business applications.
• Set up and maintain meeting rooms and conference rooms, ensuring all AV equipment is fully functional.
• Perform planned meeting-room tasks on a daily, weekly and monthly basis to guarantee smooth operation.

About You

• Strong problem-solving skills and a proactive approach.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Flexible, organised, and comfortable working in a busy environment.

About ESP Global Services

ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.

Why Join Us?

• Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
• Be part of a supportive and collaborative team, committed to professional development and innovation.
• Receive competitive compensation, including shift allowances and a comprehensive benefits package.
• Career growth opportunities within a leading IT support provider in the aviation sector.

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service. Apply for this position.