Customer Success Specialist - Analytics

Mercor; Dublin; On-site; EUR 40,000 - 65,000; Full time

Job summary

Mercor is seeking Customer Support/Success professionals based in Ireland to review, assess, and provide structured feedback on domain-specific documents, ensuring quality and relevance. You will work with cross-functional teams to deliver accurate evaluations and actionable insights.

Ideal candidates have a bachelor’s degree, 2+ years in a relevant role, and strong analytical and written communication skills.

Qualifications

• Bachelor’s degree (minimum).
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills.

Responsibilities

• Review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.
• Collaborate with cross-functional teams to deliver accurate evaluations and actionable insights.

Skills

Excel

PowerPoint

Word

Document analysis

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada