Customer Success Specialist - Analytics

Obsidian; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Obsidian in Ireland is hiring a Customer Support / Success professional to review, assess, and provide structured feedback on domain-specific documents, ensuring quality, accuracy, and relevance.

The ideal candidate has a bachelor’s degree, 2+ years in a relevant role, and strong written communication with advanced Excel, PowerPoint, and Word skills.

Based in Dublin, this role offers meaningful evaluation work on high impact projects and collaboration with cross-functional teams.

Qualifications

• Bachelor’s degree required.
• At least 2+ years of professional experience in a relevant domain.
• Excellent written communication and analytical skills.

Responsibilities

• Review and assess domain-specific documents and provide structured feedback.
• Ensure quality, accuracy, and relevance of feedback.
• Follow structured guidelines to improve document quality.

Skills

Excel

PowerPoint

Word

Document analysis

Education

Bachelor’s degree

Job description

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada