Customer Success Manager — Global Impact & Growth

Thrive Global; Remote; EUR 82,000 - 99,000; Full time

Job summary

A leading behavior change technology company in Ireland seeks a Customer Success Manager to oversee customer relationships and ensure successful delivery of technology solutions. The ideal candidate will have extensive experience in customer success, managing large deal sizes, and fostering strong client relationships. This role emphasizes well-being, and there are opportunities for professional growth and a supportive culture. The expected salary range is $96,000 to $115,000, with comprehensive benefits.

Benefits

Generous paid time-off programs

Health, dental, and vision coverage

401(k) program with company match

Employee wellness programs

Career growth opportunities

Qualifications

• 5+ years of success in customer success roles, ideally with 2+ at a SaaS technology company.
• Experience managing deal sizes ranging from $100k to $5M.
• A track record of building successful, long-term client relationships.

Responsibilities

• Oversee a defined portfolio of customers, focusing on renewals and expansion.
• Manage timelines, risks, and customer readiness for launches and programs.
• Lead executive-facing QBRs for assigned accounts.

Skills

Strong communication

Analytical skills

Problem-solving skills

Project management skills

Education

BA/BS degree or relevant work experience

Tools

Salesforce

G-Suite

Microsoft products

Zoom

Coda

Looker

Job description

A leading behavior change technology company in Ireland seeks a Customer Success Manager to oversee customer relationships and ensure successful delivery of technology solutions. The ideal candidate will have extensive experience in customer success, managing large deal sizes, and fostering strong client relationships. This role emphasizes well-being, and there are opportunities for professional growth and a supportive culture. The expected salary range is $96,000 to $115,000, with comprehensive benefits.