Customer Success Manager

Quantcast; Ireland; On-site; EUR 50,000 - 70,000; Full time

Job summary

A global digital advertising company is hiring a Customer Success Manager in Dublin. The role involves onboarding clients, addressing their queries, and providing campaign management strategies. Ideal candidates will have over 3 years in client-facing roles related to digital media and possess strong analytical skills. The position offers a competitive salary, performance bonus, and comprehensive benefits.

Benefits

Performance bonus

Equity

Comprehensive benefits package

Qualifications

• Minimum 3+ years client facing account management and operations experience in digital/programmatic media.
• Highly data-driven approach with experience in campaign configuration and analytics.
• Passionate about programmatic media and exposure to diverse customers.

Responsibilities

• Onboard customers to the Quantcast platform and handle queries.
• Provide tactical recommendations for maximizing advertiser spend.
• Consult with clients to understand business objectives and develop campaign solutions.

Skills

Client facing account management

Campaign management

Technical troubleshooting

Data-driven analysis

Strategic thinking

Programmatic media knowledge

Tools

SQL

Job description

At Quantcast, we're redefining what's possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting-edge measurement and consumer analytics, giving our clients the tools they need to drive success in an ever-evolving digital landscape.

Since our start in 2006, we've pioneered industry firsts—from launching the original measurement platform for digital publishers to introducing the first AI-driven DSP. If you're ready to be part of a dynamic, forward-thinking team that thrives on creating transformative solutions, Quantcast is the perfect place to grow your career.

We're hiring a Customer Success Manager to work on our Commercial Mid-Market team in Dublin. In this role, you will be responsible for the successful onboarding of customers to the Quantcast advertising platform, handling customer queries and advising them on best use of Quantcast technology to meet their media objectives.

What you\'ll do:

• You will be the first point of contact for customer queries in your rostered time zone. This involves understanding end-to-end campaign management in the Quantcast platform, reporting suite, org management, pixel set up and inventory management.
• Monitor performance of the portfolio of your rostered region and be able to help provide tactical recommendations where appropriate to help customers be successful and that will maximize the amount of advertiser spend with Quantcast and drive long-term revenue retention.
• Help support the on-boarding process of new accounts across all our product packages.
• Consult with clients where requested to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.
• Work closely with internal teams (Sales, in-market CSMs, Product, TAM and Engineering) in ensuring that help center materials are regularly updated and maintained.
• Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and resolving any technical issues they may encounter.

Who you are:

• Have at least 3+ years client facing account management and operations experience in digital/programmatic media.
• You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions.
• Strategic thinking always looking to create opportunities for both clients and Quantcast.
• Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for customer needs and have experience making recommendations to clients in order to get the most out of their campaigns.
• Passionate about programmatic media and would love exposure to a diverse range of customers (including the agencies that represent them).
• Keen to grow and develop your software demonstration skills and are comfortable with occasional face to face meetings (zoom/meet).
• Highly data-driven and result oriented approach with a proven experience working with campaign configuration, tracking, analytics, and reporting on key performance indicators such as (but not limited to) CPA, CTR, ROAS, and site visits.
• English speaker with one additional European language (desired but not mandatory).

Bonus points:

• Experience modifying SQL to be able to pull the data needed in order to solve problems.
• Advanced understanding and proven familiarity with troubleshooting Ad-Servers / DSPs / Integrations and Tag Managers.

At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes eligibility for a performance bonus, equity, and a comprehensive benefits package. Depending on your location, this may include generous vacation, medical, dental, and vision coverage, and retirement plans. For more details, visit our Careers page and see how we support our team. Please see the Applicant Privacy Notice for details on our applicant privacy policy.

Founded in 2006 and headquartered in San Francisco, we are a diverse, aligned community with offices across 10 countries worldwide. Join the team that unlocks potential.

Quantcast is an Equal Opportunity Employer.